Managing communications in a crisis

Ruff, Peter and Aziz, Khalid (2003) Managing communications in a crisis , Aldershot, UK. Gower Publishing, 192pp.

Abstract

The book deals with all aspects of communication management in a crisis.
Part I considers definitions of a crisis and the theory behind dealing with crisis communications, both externally and internally.
Part II explores the practicalities of crisis management communications, the identification of audiences and how each should be dealt with and by whom.
The third part of the book contains valuable checklists and succinct supporting information for the key aspects and roles of the communication process.
The combination of these three approaches will help you to develop your own crisis strategy, tailor-made for your organization.

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