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The role of helplines in cancer care: Intertwining emotional support with information or advice seeking needs

The role of helplines in cancer care: Intertwining emotional support with information or advice seeking needs
The role of helplines in cancer care: Intertwining emotional support with information or advice seeking needs
Helplines are core feature of the contemporary UK healthcare system, however little is known about callers’ experiences of seeking cancer-related telephone help. Qualitative interviews were conducted with 32 cancer helpline callers. The findings suggest cancer helplines offer callers (1) time to discuss their issues; (2) anonymity; (3) convenience; and (4) an open outlet for anyone affected by cancer including family/friends. Further, the findings highlighted that callers’ help-seeking behaviour was multi-faceted, with their psychosocial needs being intrinsically intertwined with their information or advice-seeking needs. The implications are discussed in relation to the role of cancer helplines in the healthcare system.
cancer helpline, telemedicine, cancer information, psychosocial support, callers’ perceptions
0734-7332
1-42
Ekberg, K.
7f82aa6e-42b1-4f06-8f9c-0b15aed8e220
McDermott, J.
cab97986-aea7-4b93-9de4-bb2db39cb540
Moynihan, C.
be73d33e-3235-4079-b01e-472d7a44740a
Brindle, L.
17158264-2a99-4786-afc0-30990240436c
Little, P.
1bf2d1f7-200c-47a5-ab16-fe5a8756a777
Leydon, G.M.
c5cdaff5-0fa1-4d38-b575-b97c2892ec40
Ekberg, K.
7f82aa6e-42b1-4f06-8f9c-0b15aed8e220
McDermott, J.
cab97986-aea7-4b93-9de4-bb2db39cb540
Moynihan, C.
be73d33e-3235-4079-b01e-472d7a44740a
Brindle, L.
17158264-2a99-4786-afc0-30990240436c
Little, P.
1bf2d1f7-200c-47a5-ab16-fe5a8756a777
Leydon, G.M.
c5cdaff5-0fa1-4d38-b575-b97c2892ec40

Ekberg, K., McDermott, J., Moynihan, C., Brindle, L., Little, P. and Leydon, G.M. (2014) The role of helplines in cancer care: Intertwining emotional support with information or advice seeking needs. Journal of Psychosocial Oncology, 1-42. (doi:10.1080/07347332.2014.897294). (PMID:24611530)

Record type: Article

Abstract

Helplines are core feature of the contemporary UK healthcare system, however little is known about callers’ experiences of seeking cancer-related telephone help. Qualitative interviews were conducted with 32 cancer helpline callers. The findings suggest cancer helplines offer callers (1) time to discuss their issues; (2) anonymity; (3) convenience; and (4) an open outlet for anyone affected by cancer including family/friends. Further, the findings highlighted that callers’ help-seeking behaviour was multi-faceted, with their psychosocial needs being intrinsically intertwined with their information or advice-seeking needs. The implications are discussed in relation to the role of cancer helplines in the healthcare system.

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More information

Published date: 10 March 2014
Keywords: cancer helpline, telemedicine, cancer information, psychosocial support, callers’ perceptions
Organisations: Primary Care & Population Sciences

Identifiers

Local EPrints ID: 363422
URI: https://eprints.soton.ac.uk/id/eprint/363422
ISSN: 0734-7332
PURE UUID: b4d61700-a5c7-4778-a718-9b15f6ea1bc2
ORCID for L. Brindle: ORCID iD orcid.org/0000-0002-8933-3754
ORCID for G.M. Leydon: ORCID iD orcid.org/0000-0001-5986-3300

Catalogue record

Date deposited: 24 Mar 2014 16:45
Last modified: 15 Oct 2019 00:43

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Contributors

Author: K. Ekberg
Author: J. McDermott
Author: C. Moynihan
Author: L. Brindle ORCID iD
Author: P. Little
Author: G.M. Leydon ORCID iD

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