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Moving staircase: problems of appraisal and evaluation in a turbulent environment

Moving staircase: problems of appraisal and evaluation in a turbulent environment
Moving staircase: problems of appraisal and evaluation in a turbulent environment
This paper considers the problems of evaluating the benefits of an investment in information technology and systems against a background of institutional change. It is based on a case study in the National Health Service and follows the progress of a project to introduce benefits realisation in NHS Trusts. The case illustrates the importance of personal, hands-on attention to benefits management and calls attention to the different contingencies faced by managers in attempting to introduce evaluation or benefits realisation schemes. It concludes that, where managers face “certain” contingencies, formative evaluation will be beneficial, but where the contingencies are uncertain, structural changes in the organisation may be more effective in achieving benefits. The paper ends with a plea for evaluation activities to be re-integrated into their organisational context.
benefits, evaluation, information technology, investment, national health service, organizational change
0959-3845
238-252
Farbey, Barbara
f65b3501-41f2-413b-b0a0-0570166b96c4
Land, Frank
99f708bc-c321-4c48-be95-69d31addc8ee
Targett, David
f2ca0a2c-604f-43d5-b3b0-3257e16170af
Farbey, Barbara
f65b3501-41f2-413b-b0a0-0570166b96c4
Land, Frank
99f708bc-c321-4c48-be95-69d31addc8ee
Targett, David
f2ca0a2c-604f-43d5-b3b0-3257e16170af

Farbey, Barbara, Land, Frank and Targett, David (1999) Moving staircase: problems of appraisal and evaluation in a turbulent environment. Information Technology & People, 12 (3), 238-252. (doi:10.1108/09593849910278196).

Record type: Article

Abstract

This paper considers the problems of evaluating the benefits of an investment in information technology and systems against a background of institutional change. It is based on a case study in the National Health Service and follows the progress of a project to introduce benefits realisation in NHS Trusts. The case illustrates the importance of personal, hands-on attention to benefits management and calls attention to the different contingencies faced by managers in attempting to introduce evaluation or benefits realisation schemes. It concludes that, where managers face “certain” contingencies, formative evaluation will be beneficial, but where the contingencies are uncertain, structural changes in the organisation may be more effective in achieving benefits. The paper ends with a plea for evaluation activities to be re-integrated into their organisational context.

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More information

Published date: 1999
Keywords: benefits, evaluation, information technology, investment, national health service, organizational change

Identifiers

Local EPrints ID: 36374
URI: http://eprints.soton.ac.uk/id/eprint/36374
ISSN: 0959-3845
PURE UUID: 940e1808-afc8-449c-8a12-809fe116963d

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Date deposited: 19 Dec 2006
Last modified: 15 Jul 2019 19:04

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Contributors

Author: Barbara Farbey
Author: Frank Land
Author: David Targett

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