Having a look inside-out: impact of self-evaluation processes on quality assurance in higher education - the case of Unibe University

Abstract

This study sets to investigate the use of self-evaluation mechanisms and processes as a device for improving quality in higher education. The study presents a single, longitudinal case study of a private university in the Dominican Republic and provides an account of how two self-evaluation processes helped in shaping a culture of self-reflection, quality awareness and actually improved some aspects of institutional performance. Most existing studies self-evaluations to date are grounded in the context of developed nations. This study therefore, aims to contribute to the existing literature on self-evaluation in higher education by exploring the experience of a private university in a developing nation.

The findings show that the self-evaluation processes acted as triggers of positive change and improved the quality of a number of institutional functions as well as helped develop an evaluation culture in the university. The study recommends a model for Self-evaluation Quality Culture as well as a framework for successful self-evaluation as a trigger of positive change.

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Identifiers

ORCID for Roland Muijs: orcid.org/0000-0002-0131-8921

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