Using industrial processes to improve patient care

Young, Terry, Brailsford, Sally, Connell, Con, Davies, Ruth, Harper, Paul and Klein, Jonathan H. (2004) Using industrial processes to improve patient care BMJ, 328, (7432), pp. 162-164. (doi:10.1136/bmj.328.7432.162).


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Might industrial processes improve quality, reduce waiting times, and enhance the working environment?
Radical thinking about the design of industrial processes over the last century has greatly improved the quality and efficiency of manufacturing and services. Similar methods to deliver higher quality health care at lower cost would be extremely valuable. In health care, however, we must also consider how patients feel about the processes and the extent to which they are able to exercise meaningful, informed choice.

Item Type: Article
Digital Object Identifier (DOI): doi:10.1136/bmj.328.7432.162
ISSNs: 0959-8138 (print)
Subjects: R Medicine > R Medicine (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Q Science > QA Mathematics
Organisations: Operational Research
ePrint ID: 36396
Date :
Date Event
Date Deposited: 23 May 2006
Last Modified: 16 Apr 2017 22:06
Further Information:Google Scholar

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