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Using industrial processes to improve patient care

Young, Terry, Brailsford, Sally, Connell, Con, Davies, Ruth, Harper, Paul and Klein, Jonathan H. (2004) Using industrial processes to improve patient care BMJ, 328, (7432), pp. 162-164. (doi:10.1136/bmj.328.7432.162).

Record type: Article


Might industrial processes improve quality, reduce waiting times, and enhance the working environment?
Radical thinking about the design of industrial processes over the last century has greatly improved the quality and efficiency of manufacturing and services. Similar methods to deliver higher quality health care at lower cost would be extremely valuable. In health care, however, we must also consider how patients feel about the processes and the extent to which they are able to exercise meaningful, informed choice.

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Published date: 2004
Organisations: Operational Research


Local EPrints ID: 36396
ISSN: 0959-8138
PURE UUID: c9355510-f484-4ac3-856f-c1ec38a72097

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Date deposited: 23 May 2006
Last modified: 17 Jul 2017 15:44

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Author: Terry Young
Author: Con Connell
Author: Ruth Davies
Author: Paul Harper

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