Citizen intention to adopt e-government services in Saudi Arabia

Abstract

Although e-Government has been adopted in developed countries, it has not been widely adopted in developing countries particularly in the Arab world. This explains our motivation in identifying factors that can improve the adoption of e-Government in Saudi Arabia. While there are challenges ahead for e-Government adoption, we have identified ten factors that can influence successful delivery. These factors were defined and categorized and followed by an exploratory study to examine the importance of these factors. In order to validate our hypothesis, we used questionnaires to collect the views of three groups of Saudi citizens, and use the triangulation method to validate our results. Our statistical results show that we have very low t-test value in our one sample t-test which supports our hypothesis by identifying ten important factors for Saudi citizen adoption of e-Government services. We conclude that these ten factors can determine the successful adoption of e-Government in Saudi Arabia and meet the strategic plan set by the Saudi government in accessing what is required to increase adoption.

More information

Identifiers

ORCID for Gary Wills: orcid.org/0000-0001-5771-4088

Catalogue record

Export record