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Citizen intention to adopt e-government services in Saudi Arabia

Citizen intention to adopt e-government services in Saudi Arabia
Citizen intention to adopt e-government services in Saudi Arabia
Although e-Government has been adopted in developed countries, it has not been widely adopted in developing countries particularly in the Arab world. This explains our motivation in identifying factors that can improve the adoption of e-Government in Saudi Arabia. While there are challenges ahead for e-Government adoption, we have identified ten factors that can influence successful delivery. These factors were defined and categorized and followed by an exploratory study to examine the importance of these factors. In order to validate our hypothesis, we used questionnaires to collect the views of three groups of Saudi citizens, and use the triangulation method to validate our results. Our statistical results show that we have very low t-test value in our one sample t-test which supports our hypothesis by identifying ten important factors for Saudi citizen adoption of e-Government services. We conclude that these ten factors can determine the successful adoption of e-Government in Saudi Arabia and meet the strategic plan set by the Saudi government in accessing what is required to increase adoption.
Alateyah, Sulaiman
2e8cfdee-9890-40cc-a79a-ec132506ee41
Chang, Victor
a7c75287-b649-4a63-a26c-6af6f26525a4
Crowder, Richard
ddeb646d-cc9e-487b-bd84-e1726d3ac023
Wills, Gary
3a594558-6921-4e82-8098-38cd8d4e8aa0
Alateyah, Sulaiman
2e8cfdee-9890-40cc-a79a-ec132506ee41
Chang, Victor
a7c75287-b649-4a63-a26c-6af6f26525a4
Crowder, Richard
ddeb646d-cc9e-487b-bd84-e1726d3ac023
Wills, Gary
3a594558-6921-4e82-8098-38cd8d4e8aa0

Alateyah, Sulaiman, Chang, Victor, Crowder, Richard and Wills, Gary (2014) Citizen intention to adopt e-government services in Saudi Arabia. Emerging Software as a Service and Analytics - ESaaSA 2014, Barcelona, Spain. 02 - 04 Apr 2014.

Record type: Conference or Workshop Item (Paper)

Abstract

Although e-Government has been adopted in developed countries, it has not been widely adopted in developing countries particularly in the Arab world. This explains our motivation in identifying factors that can improve the adoption of e-Government in Saudi Arabia. While there are challenges ahead for e-Government adoption, we have identified ten factors that can influence successful delivery. These factors were defined and categorized and followed by an exploratory study to examine the importance of these factors. In order to validate our hypothesis, we used questionnaires to collect the views of three groups of Saudi citizens, and use the triangulation method to validate our results. Our statistical results show that we have very low t-test value in our one sample t-test which supports our hypothesis by identifying ten important factors for Saudi citizen adoption of e-Government services. We conclude that these ten factors can determine the successful adoption of e-Government in Saudi Arabia and meet the strategic plan set by the Saudi government in accessing what is required to increase adoption.

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More information

e-pub ahead of print date: 6 April 2014
Venue - Dates: Emerging Software as a Service and Analytics - ESaaSA 2014, Barcelona, Spain, 2014-04-02 - 2014-04-04
Organisations: Electronic & Software Systems

Identifiers

Local EPrints ID: 364250
URI: http://eprints.soton.ac.uk/id/eprint/364250
PURE UUID: 0012ae1e-db25-4292-9015-ecd6f89df6f7
ORCID for Gary Wills: ORCID iD orcid.org/0000-0001-5771-4088

Catalogue record

Date deposited: 10 Apr 2014 13:31
Last modified: 07 Oct 2020 05:35

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Contributors

Author: Sulaiman Alateyah
Author: Victor Chang
Author: Richard Crowder
Author: Gary Wills ORCID iD

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