A patient satisfaction rating scale (PatSat) for psychiatric patients

Hansen, L.K., Vincent, S., Harris, S., David, E., Surafudheen, S. and Kingdon, D. (2010) A patient satisfaction rating scale (PatSat) for psychiatric patients. The Psychiatric Bulletin, 34, 485-488. (doi:10.1192/pb.bp.107.019067).

Abstract

Aims and method: the patient’s experience of the clinician is an increasingly important area in time of ‘consumer choice’ and appraisal of the individual practitioner. Validated, easy-to-use scales are scarce. The aim was to validate a user-friendly, brief scale measuring patient satisfaction (PatSat scale). Over three phases, patients were involved in developing and validating the scale against the Verona satisfaction subscale.

Results: a highly significant correlation was found between the two scales (Spearman’s correlation coefficient 0.97, two-tailed P<0.001).

Clinical implications: the PatSat is a new patient satisfaction scale validated in a psychiatric out-patient population. It appeared popular with patients and took less than 1 minute to fill in. The use of validated scales measuring patient satisfaction is a pivotal part of mental health delivery and advancing overall quality of care

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