Identifying Factors Affecting the Intention of Saudi Arabian Citizens to Adopt E-government Services

Abstract

This paper discusses e-Government, in particular the challenges that face adoption in Saudi Arabia. e-Government can be defined based on an existing set of requirements. In this research we define e-Government as a matrix of stakeholders: governments to governments, governments to business and governments to citizens, using information and communications technology to deliver and consume services. e-Government has been implemented for a considerable time in developed countries. However, e-Government services still face many challenges in their implementation and general adoption in many countries including Saudi Arabia. It has been noted that the introduction of e-Government is a major challenge facing the government of Saudi Arabia, due to possible concerns raised by its citizens. In addition, the literature review and the discussion identify the influential factors that affect the citizens’ intention to adopt e-Government services in Saudi Arabia. Consequently, these factors have been defined and categorized followed by an exploratory study to examine the importance of these factors. Therefore, this research has identified factors that determine if the citizen will adopt e-Government services and thereby aiding governments in accessing what is required to increase adoption.

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ORCID for Gary B. Wills: orcid.org/0000-0001-5771-4088

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