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Identifying Factors Affecting the Intention of Saudi Arabian Citizens to Adopt E-government Services

Identifying Factors Affecting the Intention of Saudi Arabian Citizens to Adopt E-government Services
Identifying Factors Affecting the Intention of Saudi Arabian Citizens to Adopt E-government Services
This paper discusses e-Government, in particular the challenges that face adoption in Saudi Arabia. e-Government can be defined based on an existing set of requirements. In this research we define e-Government as a matrix of stakeholders: governments to governments, governments to business and governments to citizens, using information and communications technology to deliver and consume services. e-Government has been implemented for a considerable time in developed countries. However, e-Government services still face many challenges in their implementation and general adoption in many countries including Saudi Arabia. It has been noted that the introduction of e-Government is a major challenge facing the government of Saudi Arabia, due to possible concerns raised by its citizens. In addition, the literature review and the discussion identify the influential factors that affect the citizens’ intention to adopt e-Government services in Saudi Arabia. Consequently, these factors have been defined and categorized followed by an exploratory study to examine the importance of these factors. Therefore, this research has identified factors that determine if the citizen will adopt e-Government services and thereby aiding governments in accessing what is required to increase adoption.
Alateeyah, Sulaiman
80d1abfa-f925-4353-9021-60c13cc2ac0d
Crowder, Richard
ddeb646d-cc9e-487b-bd84-e1726d3ac023
Wills, Gary B.
3a594558-6921-4e82-8098-38cd8d4e8aa0
Alateeyah, Sulaiman
80d1abfa-f925-4353-9021-60c13cc2ac0d
Crowder, Richard
ddeb646d-cc9e-487b-bd84-e1726d3ac023
Wills, Gary B.
3a594558-6921-4e82-8098-38cd8d4e8aa0

Alateeyah, Sulaiman, Crowder, Richard and Wills, Gary B. (2014) Identifying Factors Affecting the Intention of Saudi Arabian Citizens to Adopt E-government Services. International Journal of Innovation, Management and Technology, 5 (4). (doi:10.7763/IJIMT.2014.V5.527).

Record type: Article

Abstract

This paper discusses e-Government, in particular the challenges that face adoption in Saudi Arabia. e-Government can be defined based on an existing set of requirements. In this research we define e-Government as a matrix of stakeholders: governments to governments, governments to business and governments to citizens, using information and communications technology to deliver and consume services. e-Government has been implemented for a considerable time in developed countries. However, e-Government services still face many challenges in their implementation and general adoption in many countries including Saudi Arabia. It has been noted that the introduction of e-Government is a major challenge facing the government of Saudi Arabia, due to possible concerns raised by its citizens. In addition, the literature review and the discussion identify the influential factors that affect the citizens’ intention to adopt e-Government services in Saudi Arabia. Consequently, these factors have been defined and categorized followed by an exploratory study to examine the importance of these factors. Therefore, this research has identified factors that determine if the citizen will adopt e-Government services and thereby aiding governments in accessing what is required to increase adoption.

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More information

e-pub ahead of print date: 2014
Published date: August 2014
Venue - Dates: 3rd International Conference on Software and Computer Applications (ICSCA 2014), London, United Kingdom, 2014-07-31
Organisations: Electronic & Software Systems

Identifiers

Local EPrints ID: 366347
URI: http://eprints.soton.ac.uk/id/eprint/366347
PURE UUID: 04161c95-c1f8-4b06-8e2d-002133b7ef6e
ORCID for Gary B. Wills: ORCID iD orcid.org/0000-0001-5771-4088

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Date deposited: 25 Jun 2014 10:12
Last modified: 07 Oct 2020 05:35

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