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Energy advisors at work: charity work practices to support people in fuel poverty

Energy advisors at work: charity work practices to support people in fuel poverty
Energy advisors at work: charity work practices to support people in fuel poverty
We present an ethnographic study of energy advisors working for a charity that provides support, particularly to people in fuel poverty. Our fieldwork comprises detailed observations that reveal the collaborative, interactional work of energy advisors and clients during home visits, supplemented with interviews and a participatory design workshop with advisors. We identify opportunities for Ubicomp technologies that focus on supporting the work of the advisor, including complementing the collaborative advice giving in home visits, providing help remotely, and producing evidence in support of accounts of practices and building conditions useful for interactions with landlords, authorities and other third parties. We highlight six specific design challenges that relate the domestic fuel poverty setting to the wider Ubicomp literature. Our work echoes a shift in attention from energy use and the individual consumer, specifically to matters of advice work practices and the domestic fuel poverty setting, and to the discourse around inclusive Ubicomp technologies.
978-1-4503-2968-2
447-458
Fischer, Joel E.
34e61650-62c4-4202-95e8-37aaa849299b
Costanza, Enrico
0868f119-c42e-4b5f-905f-fe98c1beeded
Ramchurn, Sarvapali
1d62ae2a-a498-444e-912d-a6082d3aaea3
Colley, James
b6256275-fd7f-4d2d-a1bd-9250ee44bc38
Rodden, Tom
b7d2e320-3783-4d67-93ff-c7b29dd8ba8e
Fischer, Joel E.
34e61650-62c4-4202-95e8-37aaa849299b
Costanza, Enrico
0868f119-c42e-4b5f-905f-fe98c1beeded
Ramchurn, Sarvapali
1d62ae2a-a498-444e-912d-a6082d3aaea3
Colley, James
b6256275-fd7f-4d2d-a1bd-9250ee44bc38
Rodden, Tom
b7d2e320-3783-4d67-93ff-c7b29dd8ba8e

Fischer, Joel E., Costanza, Enrico, Ramchurn, Sarvapali, Colley, James and Rodden, Tom (2014) Energy advisors at work: charity work practices to support people in fuel poverty. At UbiComp '14 Proceedings of the 2014 ACM International Joint Conference on Pervasive and Ubiquitous Computing UbiComp '14 Proceedings of the 2014 ACM International Joint Conference on Pervasive and Ubiquitous Computing, United States. 13 - 17 Sep 2014. pp. 447-458.

Record type: Conference or Workshop Item (Paper)

Abstract

We present an ethnographic study of energy advisors working for a charity that provides support, particularly to people in fuel poverty. Our fieldwork comprises detailed observations that reveal the collaborative, interactional work of energy advisors and clients during home visits, supplemented with interviews and a participatory design workshop with advisors. We identify opportunities for Ubicomp technologies that focus on supporting the work of the advisor, including complementing the collaborative advice giving in home visits, providing help remotely, and producing evidence in support of accounts of practices and building conditions useful for interactions with landlords, authorities and other third parties. We highlight six specific design challenges that relate the domestic fuel poverty setting to the wider Ubicomp literature. Our work echoes a shift in attention from energy use and the individual consumer, specifically to matters of advice work practices and the domestic fuel poverty setting, and to the discourse around inclusive Ubicomp technologies.

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More information

Published date: September 2014
Venue - Dates: UbiComp '14 Proceedings of the 2014 ACM International Joint Conference on Pervasive and Ubiquitous Computing, United States, 2014-09-13 - 2014-09-17
Organisations: Agents, Interactions & Complexity

Identifiers

Local EPrints ID: 368341
URI: https://eprints.soton.ac.uk/id/eprint/368341
ISBN: 978-1-4503-2968-2
PURE UUID: 127fc082-41fd-4108-bb52-7a370c9a218e
ORCID for Sarvapali Ramchurn: ORCID iD orcid.org/0000-0001-9686-4302

Catalogue record

Date deposited: 04 Sep 2014 08:13
Last modified: 06 Jun 2018 12:42

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Contributors

Author: Joel E. Fischer
Author: Enrico Costanza
Author: Sarvapali Ramchurn ORCID iD
Author: James Colley
Author: Tom Rodden

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