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Using health literacy communication skills with service users

Using health literacy communication skills with service users
Using health literacy communication skills with service users
Health literacy is the context and ‘skills necessary for an individual to use and understand health information’(Nutbeam 1998). Low health literacy is associated with increased morbidity and mortality. However, both individuals with low and adequate health literacy levels have reported difficulties understanding health information (Shaw et al. 2009). Research demonstrates that printed healthcare materials and patient-provider interaction is not always meeting the health literacy needs of individuals.

This workshop will begin by describing an overview of current research in the health literacy area. This will also include the presenter’s own work exploring health literacy in the context of falls prevention (Brooks et al. 2012). Methods of determining the level of literacy required to read information will be described, and participants will be invited to evaluate, in pairs, examples of printed service user healthcare materials. Feedback will be shared with the group, and the implications of lower health literacy for communication in practice will be discussed. Participants will also be asked to take part in a role play activity, focussing on verbal communication strategies to enhance service users’ understanding. Finally, best practice guidance will be shared with workshop participants. Occupational therapists are in an excellent position to meet the communication and information needs, and enhance the health literacy skills of service users. This workshop will improve communication and practice delivery; particularly with older people. The content and format of this workshop have been developed in collaboration with an older carer of a regular health service user.
0308-0226
101-101
Brooks, Charlotte
f1772470-2f7d-4738-96d8-01d0c1b6ea3a
Ballinger, Claire
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Adams, Jo
6e38b8bb-9467-4585-86e4-14062b02bcba
Russell, Cynthia
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Nutbeam, Donald
352dc808-9160-42e7-8b52-b8cac02ad486
Brooks, Charlotte
f1772470-2f7d-4738-96d8-01d0c1b6ea3a
Ballinger, Claire
1495742c-90aa-4074-920e-95e6cc3d5380
Adams, Jo
6e38b8bb-9467-4585-86e4-14062b02bcba
Russell, Cynthia
7004bba9-a609-47ed-9b7c-898eb3f2caa1
Nutbeam, Donald
352dc808-9160-42e7-8b52-b8cac02ad486

Brooks, Charlotte, Ballinger, Claire, Adams, Jo, Russell, Cynthia and Nutbeam, Donald (2013) Using health literacy communication skills with service users. British Journal of Occupational Therapy, 76 (7_ Suppl.), 101-101.

Record type: Article

Abstract

Health literacy is the context and ‘skills necessary for an individual to use and understand health information’(Nutbeam 1998). Low health literacy is associated with increased morbidity and mortality. However, both individuals with low and adequate health literacy levels have reported difficulties understanding health information (Shaw et al. 2009). Research demonstrates that printed healthcare materials and patient-provider interaction is not always meeting the health literacy needs of individuals.

This workshop will begin by describing an overview of current research in the health literacy area. This will also include the presenter’s own work exploring health literacy in the context of falls prevention (Brooks et al. 2012). Methods of determining the level of literacy required to read information will be described, and participants will be invited to evaluate, in pairs, examples of printed service user healthcare materials. Feedback will be shared with the group, and the implications of lower health literacy for communication in practice will be discussed. Participants will also be asked to take part in a role play activity, focussing on verbal communication strategies to enhance service users’ understanding. Finally, best practice guidance will be shared with workshop participants. Occupational therapists are in an excellent position to meet the communication and information needs, and enhance the health literacy skills of service users. This workshop will improve communication and practice delivery; particularly with older people. The content and format of this workshop have been developed in collaboration with an older carer of a regular health service user.

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More information

Published date: July 2013
Organisations: Physical & Rehabilitation Health, Professional Practice in Health Sciences

Identifiers

Local EPrints ID: 368420
URI: http://eprints.soton.ac.uk/id/eprint/368420
ISSN: 0308-0226
PURE UUID: 5cb8e1c7-3ef3-4d29-af12-fa84ab1c7136
ORCID for Charlotte Brooks: ORCID iD orcid.org/0000-0002-4461-1247
ORCID for Jo Adams: ORCID iD orcid.org/0000-0003-1765-7060

Catalogue record

Date deposited: 22 Sep 2014 10:44
Last modified: 11 Jul 2020 00:36

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