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Performance management: TQM versus HRM - lessons learned

Soltani, E., Van der Meer, R., Gennard, J. and Williams, T. (2003) Performance management: TQM versus HRM - lessons learned Management Research News, 26, (8), pp. 38-49.

Record type: Article


This article focuses on the key research findings and challenges pertaining to evaluation and managing the employee performance in the context of quality management derived from the literature survey, questionnaire survey, and a semi-structured interview survey. Topics include the generic criteria of the current HR performance evaluation systems, the main criteria of a quality-driven HR performance evaluation system, and the extent to which HR performance evaluation systems have been adjusted to integrate TQM requirements. Thus, the goal of the article is to review the published literature and highlight the actual practices and trends in the HR performance evaluation in organisational environments with a quality orientation. It concludes that by highlighting where we have made progress, acknowledge critical gaps, and attempt to stimulate additional research.

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Published date: 2003
Keywords: human resource management, performance management, total quality management


Local EPrints ID: 36899
ISSN: 0140-9174
PURE UUID: d6570995-abd9-42d3-bc63-fda89f21d100

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Date deposited: 24 May 2006
Last modified: 17 Jul 2017 15:43

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Author: E. Soltani
Author: R. Van der Meer
Author: J. Gennard
Author: T. Williams

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