A TQM approach to HR performance evaluation criteria
A TQM approach to HR performance evaluation criteria
In contrast to previous research on HR performance evaluation in quality organisational environments, which is mainly confined to the literature and theory-based studies, this paper provides a partial answer to the question: ‘what is a typical quality-oriented HR performance evaluation system’? In this study, an attempt is made to highlight the key generic criteria of a quality-driven HR performance evaluation system through a questionnaire survey of Scottish-based quality-driven organisations. It allows the reader to map the most important issues in HR performance evaluation in a quality management context. In addition, the study analyses the degree of effectiveness of the currently conducted HR performance evaluation in identifying training needs, employee motivation, improvement in future performance and overall performance of the organisation. Finally, suggestions are offered for moving towards a quality-based HR performance evaluation.
total quality management, tqm-driven hr performance evaluation system, effectiveness of hr performance evaluation
323-337
Soltani, Ebrahim
0988c2ec-ae63-4252-b8be-1b1d9bd9fb25
Van der Meer, Robert
983dc705-5173-4b0a-8e7c-a1ebf28f31fb
Gennard, John
f80e56a1-1633-430d-8419-0a251ebbf9fa
Williams, Terry
085e6e3e-f94e-435c-936e-82fb0c5c4ae8
2003
Soltani, Ebrahim
0988c2ec-ae63-4252-b8be-1b1d9bd9fb25
Van der Meer, Robert
983dc705-5173-4b0a-8e7c-a1ebf28f31fb
Gennard, John
f80e56a1-1633-430d-8419-0a251ebbf9fa
Williams, Terry
085e6e3e-f94e-435c-936e-82fb0c5c4ae8
Soltani, Ebrahim, Van der Meer, Robert, Gennard, John and Williams, Terry
(2003)
A TQM approach to HR performance evaluation criteria.
European Management Journal, 21 (3), .
(doi:10.1016/S0263-2373(03)00052-5).
Abstract
In contrast to previous research on HR performance evaluation in quality organisational environments, which is mainly confined to the literature and theory-based studies, this paper provides a partial answer to the question: ‘what is a typical quality-oriented HR performance evaluation system’? In this study, an attempt is made to highlight the key generic criteria of a quality-driven HR performance evaluation system through a questionnaire survey of Scottish-based quality-driven organisations. It allows the reader to map the most important issues in HR performance evaluation in a quality management context. In addition, the study analyses the degree of effectiveness of the currently conducted HR performance evaluation in identifying training needs, employee motivation, improvement in future performance and overall performance of the organisation. Finally, suggestions are offered for moving towards a quality-based HR performance evaluation.
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Published date: 2003
Keywords:
total quality management, tqm-driven hr performance evaluation system, effectiveness of hr performance evaluation
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Local EPrints ID: 36900
URI: http://eprints.soton.ac.uk/id/eprint/36900
ISSN: 0263-2373
PURE UUID: d975b008-7210-4ad8-b8f1-f69cfef9f14a
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Date deposited: 23 May 2006
Last modified: 15 Mar 2024 07:57
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Author:
Ebrahim Soltani
Author:
Robert Van der Meer
Author:
John Gennard
Author:
Terry Williams
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