Performance management: an organisational messiah or pariah? A TQM perspective
Performance management: an organisational messiah or pariah? A TQM perspective
Using a survey, we provide information about the current state of performance management (appraisal) from a sample of UK-based EFQM-affiliated organisations. We particularly focus on several critical issues of performance management in the context of TQM including: the effectiveness of TQM programmes; the rationale for performance management; degree of internal consistency between TQM assumptions and performance management systems; and the relationship among performance management, effectiveness of TQM programmes, employee satisfaction, and overall organisation performance.
Soltani, E.
68f3a562-3924-48b1-8941-20f373b00f9e
Van der Meer, R.B.
9b17d144-3ced-44d5-b5b9-b3eb1ac4926c
Williams, T.M.
fb409365-0027-4db3-b401-58a8c8992639
Harris, R.
c31eff12-c624-49cb-88fe-19ad742b8e8d
2004
Soltani, E.
68f3a562-3924-48b1-8941-20f373b00f9e
Van der Meer, R.B.
9b17d144-3ced-44d5-b5b9-b3eb1ac4926c
Williams, T.M.
fb409365-0027-4db3-b401-58a8c8992639
Harris, R.
c31eff12-c624-49cb-88fe-19ad742b8e8d
Soltani, E., Van der Meer, R.B. and Williams, T.M.
(2004)
Performance management: an organisational messiah or pariah? A TQM perspective.
Harris, R.
(ed.)
10th International Conference on Industry, Engineering and Management Systems (IEMS), Cocoa Beach, Florida.
15 - 17 Mar 2004.
Record type:
Conference or Workshop Item
(Paper)
Abstract
Using a survey, we provide information about the current state of performance management (appraisal) from a sample of UK-based EFQM-affiliated organisations. We particularly focus on several critical issues of performance management in the context of TQM including: the effectiveness of TQM programmes; the rationale for performance management; degree of internal consistency between TQM assumptions and performance management systems; and the relationship among performance management, effectiveness of TQM programmes, employee satisfaction, and overall organisation performance.
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Published date: 2004
Venue - Dates:
10th International Conference on Industry, Engineering and Management Systems (IEMS), Cocoa Beach, Florida, 2004-03-15 - 2004-03-17
Identifiers
Local EPrints ID: 36958
URI: http://eprints.soton.ac.uk/id/eprint/36958
PURE UUID: ec3308fb-3fcc-47f9-a69e-f322c408243c
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Date deposited: 25 May 2006
Last modified: 11 Dec 2021 15:34
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Contributors
Author:
E. Soltani
Author:
R.B. Van der Meer
Author:
T.M. Williams
Editor:
R. Harris
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