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Performance management: an organisational messiah or pariah? A TQM perspective

Performance management: an organisational messiah or pariah? A TQM perspective
Performance management: an organisational messiah or pariah? A TQM perspective
Using a survey, we provide information about the current state of performance management (appraisal) from a sample of UK-based EFQM-affiliated organisations. We particularly focus on several critical issues of performance management in the context of TQM including: the effectiveness of TQM programmes; the rationale for performance management; degree of internal consistency between TQM assumptions and performance management systems; and the relationship among performance management, effectiveness of TQM programmes, employee satisfaction, and overall organisation performance.
Soltani, E.
68f3a562-3924-48b1-8941-20f373b00f9e
Van der Meer, R.B.
9b17d144-3ced-44d5-b5b9-b3eb1ac4926c
Williams, T.M.
fb409365-0027-4db3-b401-58a8c8992639
Harris, R.
c31eff12-c624-49cb-88fe-19ad742b8e8d
Soltani, E.
68f3a562-3924-48b1-8941-20f373b00f9e
Van der Meer, R.B.
9b17d144-3ced-44d5-b5b9-b3eb1ac4926c
Williams, T.M.
fb409365-0027-4db3-b401-58a8c8992639
Harris, R.
c31eff12-c624-49cb-88fe-19ad742b8e8d

Soltani, E., Van der Meer, R.B. and Williams, T.M. (2004) Performance management: an organisational messiah or pariah? A TQM perspective. Harris, R. (ed.) 10th International Conference on Industry, Engineering and Management Systems (IEMS), Cocoa Beach, Florida. 15 - 17 Mar 2004.

Record type: Conference or Workshop Item (Paper)

Abstract

Using a survey, we provide information about the current state of performance management (appraisal) from a sample of UK-based EFQM-affiliated organisations. We particularly focus on several critical issues of performance management in the context of TQM including: the effectiveness of TQM programmes; the rationale for performance management; degree of internal consistency between TQM assumptions and performance management systems; and the relationship among performance management, effectiveness of TQM programmes, employee satisfaction, and overall organisation performance.

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More information

Published date: 2004
Venue - Dates: 10th International Conference on Industry, Engineering and Management Systems (IEMS), Cocoa Beach, Florida, 2004-03-15 - 2004-03-17

Identifiers

Local EPrints ID: 36958
URI: http://eprints.soton.ac.uk/id/eprint/36958
PURE UUID: ec3308fb-3fcc-47f9-a69e-f322c408243c

Catalogue record

Date deposited: 25 May 2006
Last modified: 11 Dec 2021 15:34

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Contributors

Author: E. Soltani
Author: R.B. Van der Meer
Author: T.M. Williams
Editor: R. Harris

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