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The relationship between total quality management and human resource management in small and medium-sized enterprises [In special issue: Small Business, Entrepreneurship and Enterprise Development]

The relationship between total quality management and human resource management in small and medium-sized enterprises [In special issue: Small Business, Entrepreneurship and Enterprise Development]
The relationship between total quality management and human resource management in small and medium-sized enterprises [In special issue: Small Business, Entrepreneurship and Enterprise Development]
There is an extensive body of received wisdom in the literature on both total quality management (TQM) and human resource management (HRM). This paper examines past research as it affects small firms. Conclusions are drawn as to the linkages between TQM and HRM in small and emerging businesses.
It is accepted that effective HRM policies are essential if TQM programmes are to deliver any of their benefits. However, there has been less research on small organizations, even though both are recognised as strategic issues in the pursuit of business development.
Only a truly professional approach to creating a culture that is soft, individualistic and user-focused will provide the conditions for total quality enhancement to become a reality.
1086-1718
427-435
McElwee, Gerard
6fc738ef-e0ab-4409-bde1-e2e843addd90
Warren, Lorraine
1ec8193d-f90f-48f6-9205-041dcf89121d
McElwee, Gerard
6fc738ef-e0ab-4409-bde1-e2e843addd90
Warren, Lorraine
1ec8193d-f90f-48f6-9205-041dcf89121d

McElwee, Gerard and Warren, Lorraine (2000) The relationship between total quality management and human resource management in small and medium-sized enterprises [In special issue: Small Business, Entrepreneurship and Enterprise Development]. Strategic Change, 9 (7), 427-435. (doi:10.1002/1099-1697(200011)9:7<427::AID-JSC516>3.0.CO;2-1).

Record type: Article

Abstract

There is an extensive body of received wisdom in the literature on both total quality management (TQM) and human resource management (HRM). This paper examines past research as it affects small firms. Conclusions are drawn as to the linkages between TQM and HRM in small and emerging businesses.
It is accepted that effective HRM policies are essential if TQM programmes are to deliver any of their benefits. However, there has been less research on small organizations, even though both are recognised as strategic issues in the pursuit of business development.
Only a truly professional approach to creating a culture that is soft, individualistic and user-focused will provide the conditions for total quality enhancement to become a reality.

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Published date: November 2000

Identifiers

Local EPrints ID: 36975
URI: http://eprints.soton.ac.uk/id/eprint/36975
ISSN: 1086-1718
PURE UUID: eb48a665-60c2-44b0-b69b-59cdf3d09932

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Date deposited: 23 Apr 2007
Last modified: 15 Mar 2024 07:58

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Contributors

Author: Gerard McElwee
Author: Lorraine Warren

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