The use of TSI in designing a system for a university IS user support service. (In special issue: Linking People, Nature, Business and Technology)
The use of TSI in designing a system for a university IS user support service. (In special issue: Linking People, Nature, Business and Technology)
This paper is based on the use of critical systems thinking (CST) to improve a UK university's information system (IS) user support service. The purpose of the intervention described in this paper was to increase the efficiency and effectiveness of the IS user support service by deriving a new design for the front end of the service. More specifically, the use of total systems intervention (TSI) informed the choice of the ETHICS methodology to carry out the design itself. This paper is a methodological discourse, reflecting on the usefulness of CST in an IS management problem situation
information systems, critical systems thinking, total systems intervention, user support, methodology
351-358
Warren, Lorraine
1ec8193d-f90f-48f6-9205-041dcf89121d
Adman, Peter
509e5efc-8607-4b36-9260-3b837779ad99
July 1999
Warren, Lorraine
1ec8193d-f90f-48f6-9205-041dcf89121d
Adman, Peter
509e5efc-8607-4b36-9260-3b837779ad99
Warren, Lorraine and Adman, Peter
(1999)
The use of TSI in designing a system for a university IS user support service. (In special issue: Linking People, Nature, Business and Technology).
Systems Research and Behavioural Science, 16 (4), .
Abstract
This paper is based on the use of critical systems thinking (CST) to improve a UK university's information system (IS) user support service. The purpose of the intervention described in this paper was to increase the efficiency and effectiveness of the IS user support service by deriving a new design for the front end of the service. More specifically, the use of total systems intervention (TSI) informed the choice of the ETHICS methodology to carry out the design itself. This paper is a methodological discourse, reflecting on the usefulness of CST in an IS management problem situation
This record has no associated files available for download.
More information
Published date: July 1999
Keywords:
information systems, critical systems thinking, total systems intervention, user support, methodology
Identifiers
Local EPrints ID: 36977
URI: http://eprints.soton.ac.uk/id/eprint/36977
ISSN: 1092-7026
PURE UUID: 75d3a2e3-2984-4931-a760-f4ea69dba09d
Catalogue record
Date deposited: 25 Apr 2007
Last modified: 08 Jan 2022 06:58
Export record
Contributors
Author:
Lorraine Warren
Author:
Peter Adman
Download statistics
Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.
View more statistics