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The use of TSI in designing a system for a university IS user support service. (In special issue: Linking People, Nature, Business and Technology)

Warren, Lorraine and Adman, Peter (1999) The use of TSI in designing a system for a university IS user support service. (In special issue: Linking People, Nature, Business and Technology) Systems Research and Behavioural Science, 16, (4), pp. 351-358.

Record type: Article

Abstract

This paper is based on the use of critical systems thinking (CST) to improve a UK university's information system (IS) user support service. The purpose of the intervention described in this paper was to increase the efficiency and effectiveness of the IS user support service by deriving a new design for the front end of the service. More specifically, the use of total systems intervention (TSI) informed the choice of the ETHICS methodology to carry out the design itself. This paper is a methodological discourse, reflecting on the usefulness of CST in an IS management problem situation

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More information

Published date: July 1999
Keywords: information systems, critical systems thinking, total systems intervention, user support, methodology

Identifiers

Local EPrints ID: 36977
URI: http://eprints.soton.ac.uk/id/eprint/36977
ISSN: 1092-7026
PURE UUID: 75d3a2e3-2984-4931-a760-f4ea69dba09d

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Date deposited: 25 Apr 2007
Last modified: 17 Jul 2017 15:43

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Contributors

Author: Lorraine Warren
Author: Peter Adman

University divisions

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