Tales from the front-line: examining the potential of critical incident vignettes
Tales from the front-line: examining the potential of critical incident vignettes
In common with many areas of the business and management curriculum, the case study method plays a significant role in business ethics education. However, case study material in common use is dominated by well-publicised incidents of corporate misconduct often providing a limited insight into decision-making affecting front-line staff facing personal dilemmas in their working lives. This paper gives examples of, and examines how, critical incident vignettes (CIVs), derived from the personal reflections of students, can provide an alternative to traditional "disaster style" corporate cases. CIVs illustrate the real-life ethical dilemmas that confront front-line employees, often operating in an environment with low-levels of personal autonomy. They also highlight the factors that contribute to decision-making in such an environment, the transitory and transactional nature of many employment relationships and the evasion of moral responsibility to which this can give rise.
55-67
Macfarlane, Bruce
3e2b9eb0-1772-4642-bb51-ab49cc5b748c
February 2003
Macfarlane, Bruce
3e2b9eb0-1772-4642-bb51-ab49cc5b748c
Macfarlane, Bruce
(2003)
Tales from the front-line: examining the potential of critical incident vignettes.
Teaching Business Ethics, 7 (1), .
Abstract
In common with many areas of the business and management curriculum, the case study method plays a significant role in business ethics education. However, case study material in common use is dominated by well-publicised incidents of corporate misconduct often providing a limited insight into decision-making affecting front-line staff facing personal dilemmas in their working lives. This paper gives examples of, and examines how, critical incident vignettes (CIVs), derived from the personal reflections of students, can provide an alternative to traditional "disaster style" corporate cases. CIVs illustrate the real-life ethical dilemmas that confront front-line employees, often operating in an environment with low-levels of personal autonomy. They also highlight the factors that contribute to decision-making in such an environment, the transitory and transactional nature of many employment relationships and the evasion of moral responsibility to which this can give rise.
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Published date: February 2003
Organisations:
Southampton Education School
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Local EPrints ID: 374028
URI: http://eprints.soton.ac.uk/id/eprint/374028
ISSN: 1382-6891
PURE UUID: ceeccae5-ae88-45aa-8e01-ca86118e0800
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Date deposited: 02 Feb 2015 11:35
Last modified: 11 Dec 2021 05:57
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Author:
Bruce Macfarlane
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