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Satisfaction with social care services among South Asian and White British older people: the need to understand the system

Satisfaction with social care services among South Asian and White British older people: the need to understand the system
Satisfaction with social care services among South Asian and White British older people: the need to understand the system
National surveys show that people from minority ethnic groups tend to be less satisfied with social care services compared with the white population, but do not show why. Research indicates that barriers to accessing services include lack of information, perceptions of cultural inappropriateness, and normative expectations of care. Less research has examined the experience of minority ethnic service users after they access services. This study conducted in-depth interviews with 82 South Asian and White British service users and family carers, the majority of whom were older people. Thematic analysis was used. The key theme was understanding the social care system. Participants with a good understanding of the system were more able to adapt and achieve control over their care. Participants with a poor understanding were uncertain about how to access further care, or why a service had been refused. More White British than South Asian participants had a good understanding of the system. There was more in common between the South Asian and White British participants’ experiences than might have been expected. Language was an important facilitator of care for South Asian participants, but ethnic matching with staff was less important. Recommendations include better communication throughout the care process, to ensure service users and carers have a clear understanding of social care services and hence a better experience
1364-1387
Willis, Rosalind
dd2e5e10-58bf-44ca-9c04-f355f3af26ba
Khambhaita, Priya
c9cd6096-cd82-4c07-ae32-cf0bf3459fae
Pathak, Pathik
29d3480f-191e-4caf-8cf6-3d3836ec39c5
Evandrou, Maria
cd2210ea-9625-44d7-b0f4-fc0721a25d28
Willis, Rosalind
dd2e5e10-58bf-44ca-9c04-f355f3af26ba
Khambhaita, Priya
c9cd6096-cd82-4c07-ae32-cf0bf3459fae
Pathak, Pathik
29d3480f-191e-4caf-8cf6-3d3836ec39c5
Evandrou, Maria
cd2210ea-9625-44d7-b0f4-fc0721a25d28

Willis, Rosalind, Khambhaita, Priya, Pathak, Pathik and Evandrou, Maria (2016) Satisfaction with social care services among South Asian and White British older people: the need to understand the system. Ageing & Society, 36 (7), 1364-1387. (doi:10.1017/S0144686X15000422).

Record type: Article

Abstract

National surveys show that people from minority ethnic groups tend to be less satisfied with social care services compared with the white population, but do not show why. Research indicates that barriers to accessing services include lack of information, perceptions of cultural inappropriateness, and normative expectations of care. Less research has examined the experience of minority ethnic service users after they access services. This study conducted in-depth interviews with 82 South Asian and White British service users and family carers, the majority of whom were older people. Thematic analysis was used. The key theme was understanding the social care system. Participants with a good understanding of the system were more able to adapt and achieve control over their care. Participants with a poor understanding were uncertain about how to access further care, or why a service had been refused. More White British than South Asian participants had a good understanding of the system. There was more in common between the South Asian and White British participants’ experiences than might have been expected. Language was an important facilitator of care for South Asian participants, but ethnic matching with staff was less important. Recommendations include better communication throughout the care process, to ensure service users and carers have a clear understanding of social care services and hence a better experience

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Willis et al Understanding the System for eprints.pdf - Accepted Manuscript
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Accepted/In Press date: 9 April 2015
e-pub ahead of print date: 1 June 2015
Published date: 1 August 2016
Organisations: Sociology, Social Policy & Criminology, Gerontology

Identifiers

Local EPrints ID: 377650
URI: http://eprints.soton.ac.uk/id/eprint/377650
PURE UUID: d9c5c6e1-0890-4175-a181-c73c42e68a70
ORCID for Rosalind Willis: ORCID iD orcid.org/0000-0001-6687-5799
ORCID for Maria Evandrou: ORCID iD orcid.org/0000-0002-2115-9358

Catalogue record

Date deposited: 18 Jun 2015 09:23
Last modified: 18 Feb 2021 17:16

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Contributors

Author: Rosalind Willis ORCID iD
Author: Priya Khambhaita
Author: Pathik Pathak
Author: Maria Evandrou ORCID iD

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