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The impact of lean approaches to support quality developments in Thailand: an investigation of a claim of universality of lean thinking

The impact of lean approaches to support quality developments in Thailand: an investigation of a claim of universality of lean thinking
The impact of lean approaches to support quality developments in Thailand: an investigation of a claim of universality of lean thinking
Lean Thinking has been highlighted as one of the significant quality improvement approaches that focuses on the fulfilment of customer value and the elimination of waste. It has also been suggested as the major concept that can help an organisation to achieve the implementation of Total Quality Management (TQM) and receive the National Quality Awards (NQAs). Thus, Lean Thinking and TQM could be combined in order to solve problems continually and improve the whole of an organisation. This thesis, therefore, investigates how Lean Thinking was implemented alongside TQM in award winning organisations in Thailand.

The ultimate outcome of this study provides a conceptual academic model of Lean Thinking implementation, which demonstrates a high comprehensiveness of significant Lean elements prioritising of Lean tools, decision criteria and supporting factors. Construction of the model was preceded by a systematic literature review and a field study, where both online questionnaires and interviews were applied to gather relevant data from 22 award winning organisations in Thailand. The developed model was tested by academics and practitioners who are professionals in Lean Thinking and quality management and subsequently refined.

The key contributions of this research are to the theory of Lean Thinking and its applicability to various industrial settings as well as providing a model of Lean Thinking which has been developed and refined. The model was also validated for its theoretical soundness and potential for practical application from both the comparative analysis and the review by experts. Finally, a model for Lean Thinking implementation as a new theoretical construct is suggested for each industrial sector and incorporates a comparative view between the implementation in manufacturing and service sectors.
Srichuachom, Udomlak
76e85aa8-3450-4e8f-9b54-7f44f46b0ea1
Srichuachom, Udomlak
76e85aa8-3450-4e8f-9b54-7f44f46b0ea1
Macbeth, Douglas
2a349f8a-0702-43ae-b2d6-1038635e1b59

(2015) The impact of lean approaches to support quality developments in Thailand: an investigation of a claim of universality of lean thinking. University of Southampton, Southampton Business School, Doctoral Thesis, 323pp.

Record type: Thesis (Doctoral)

Abstract

Lean Thinking has been highlighted as one of the significant quality improvement approaches that focuses on the fulfilment of customer value and the elimination of waste. It has also been suggested as the major concept that can help an organisation to achieve the implementation of Total Quality Management (TQM) and receive the National Quality Awards (NQAs). Thus, Lean Thinking and TQM could be combined in order to solve problems continually and improve the whole of an organisation. This thesis, therefore, investigates how Lean Thinking was implemented alongside TQM in award winning organisations in Thailand.

The ultimate outcome of this study provides a conceptual academic model of Lean Thinking implementation, which demonstrates a high comprehensiveness of significant Lean elements prioritising of Lean tools, decision criteria and supporting factors. Construction of the model was preceded by a systematic literature review and a field study, where both online questionnaires and interviews were applied to gather relevant data from 22 award winning organisations in Thailand. The developed model was tested by academics and practitioners who are professionals in Lean Thinking and quality management and subsequently refined.

The key contributions of this research are to the theory of Lean Thinking and its applicability to various industrial settings as well as providing a model of Lean Thinking which has been developed and refined. The model was also validated for its theoretical soundness and potential for practical application from both the comparative analysis and the review by experts. Finally, a model for Lean Thinking implementation as a new theoretical construct is suggested for each industrial sector and incorporates a comparative view between the implementation in manufacturing and service sectors.

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More information

Published date: August 2015
Organisations: University of Southampton, Southampton Business School

Identifiers

Local EPrints ID: 380557
URI: http://eprints.soton.ac.uk/id/eprint/380557
PURE UUID: 14617f16-fd52-4b23-a6bd-9b8def548358

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Date deposited: 13 Oct 2015 13:09
Last modified: 17 Jul 2017 20:34

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