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Consumer trust and confidence in the compliance of Islamic banks

Consumer trust and confidence in the compliance of Islamic banks
Consumer trust and confidence in the compliance of Islamic banks
Islamic banks compete with traditional (non-Islamic) banks for customers. This article aims to provide insight into why some Muslims choose to bank with Islamic banks in Pakistan, while others do not. Specifically, it addresses the questions: to what extent are trust and confidence active influencers in the decision-making process, are they differentiated or are they one of the same? Also how does the Pakistani collective cultural context further complicate the application of these concepts? For the purposes of this article trust refers to people and their interpersonal or social relations whereas confidence concerns institutions such as banks. Drawing on interviews with Muslim consumers in Pakistan, this study provides further insight into consumer behaviour within financial services and specifically Islamic banking and contributes to our theoretical understanding of the concepts of trust and confidence.
1363-0539
133-144
Ashraf, S.
cd14ef70-7d2d-4e69-b02f-0d810fe14f89
Robson, J.
43500b5e-3774-4c38-8a5d-47c2f73b127c
Sekhon, Y.
c3cc6379-3913-4288-820d-3e26aac12e88
Ashraf, S.
cd14ef70-7d2d-4e69-b02f-0d810fe14f89
Robson, J.
43500b5e-3774-4c38-8a5d-47c2f73b127c
Sekhon, Y.
c3cc6379-3913-4288-820d-3e26aac12e88

Ashraf, S., Robson, J. and Sekhon, Y. (2015) Consumer trust and confidence in the compliance of Islamic banks. Journal of Financial Services Marketing, 20, 133-144.

Record type: Article

Abstract

Islamic banks compete with traditional (non-Islamic) banks for customers. This article aims to provide insight into why some Muslims choose to bank with Islamic banks in Pakistan, while others do not. Specifically, it addresses the questions: to what extent are trust and confidence active influencers in the decision-making process, are they differentiated or are they one of the same? Also how does the Pakistani collective cultural context further complicate the application of these concepts? For the purposes of this article trust refers to people and their interpersonal or social relations whereas confidence concerns institutions such as banks. Drawing on interviews with Muslim consumers in Pakistan, this study provides further insight into consumer behaviour within financial services and specifically Islamic banking and contributes to our theoretical understanding of the concepts of trust and confidence.

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More information

e-pub ahead of print date: 24 March 2015
Published date: June 2015
Organisations: Winchester School of Art

Identifiers

Local EPrints ID: 387038
URI: https://eprints.soton.ac.uk/id/eprint/387038
ISSN: 1363-0539
PURE UUID: 7f9b3935-e16f-4d81-a567-0db97a0a5055

Catalogue record

Date deposited: 09 Feb 2016 09:47
Last modified: 07 Oct 2017 23:35

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Contributors

Author: S. Ashraf
Author: J. Robson
Author: Y. Sekhon

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