Patient satisfaction and non-UK educated nurses: a cross-sectional observational study of English National
Health Service Hospitals
Patient satisfaction and non-UK educated nurses: a cross-sectional observational study of English National
Health Service Hospitals
Objectives: to examine whether patient satisfaction with nursing care in National Health Service (NHS) hospitals in England is associated with the proportion of non-UK educated nurses providing care.
Design: cross-sectional analysis using data from the 2010 NHS Adult Inpatient Survey merged with data from nurse and hospital administrator surveys. Logistic regression models with corrections for clustering were used to determine whether the proportions of non-UK educated nurses were significantly related to patient satisfaction before and after taking account of other hospital, nursing and patient characteristics.
Setting: 31 English NHS trusts.
Participants: 12?506 patients 16?years of age and older with at least one overnight stay that completed a satisfaction survey; 2962 bedside care nurses who completed a nurse survey; and 31 NHS trusts.
Main outcome measure: patient satisfaction.
Results: the percentage of non-UK educated nurses providing bedside hospital care, which ranged from 1% to 52% of nurses, was significantly associated with patient satisfaction. After controlling for potential confounding factors, each 10-point increase in the percentage of non-UK educated nurses diminished the odds of patients reporting good or excellent care by 12% (OR=0.88), and decreased the odds of patients agreeing that they always had confidence and trust in nurses by 13% (OR=0.87). Other indicators of patient satisfaction also revealed lower satisfaction in hospitals with higher percentages of non-UK educated nurses.
Conclusions: use of non-UK educated nurses in English NHS hospitals is associated with lower patient satisfaction. Importing nurses from abroad to substitute for domestically educated nurses may negatively impact quality of care
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Germack, H.D.
27424d80-4c46-45f0-bd62-37788046a355
Griffiths, P.
ac7afec1-7d72-4b83-b016-3a43e245265b
Sloane, D.M.
191424b1-d2f0-48e2-ab01-281578a5485a
Rafferty, A.M.
5bf509f9-decd-41fc-98d7-1e2d91737460
Ball, J.
85ac7d7a-b21e-42fd-858b-78d263c559c1
Aiken, L.H.
208b445e-e042-418f-9522-cff72e78e6e6
2 December 2015
Germack, H.D.
27424d80-4c46-45f0-bd62-37788046a355
Griffiths, P.
ac7afec1-7d72-4b83-b016-3a43e245265b
Sloane, D.M.
191424b1-d2f0-48e2-ab01-281578a5485a
Rafferty, A.M.
5bf509f9-decd-41fc-98d7-1e2d91737460
Ball, J.
85ac7d7a-b21e-42fd-858b-78d263c559c1
Aiken, L.H.
208b445e-e042-418f-9522-cff72e78e6e6
Germack, H.D., Griffiths, P., Sloane, D.M., Rafferty, A.M., Ball, J. and Aiken, L.H.
(2015)
Patient satisfaction and non-UK educated nurses: a cross-sectional observational study of English National
Health Service Hospitals.
BMJ Open, 5 (12), .
(doi:10.1136/bmjopen-2015-009483).
Abstract
Objectives: to examine whether patient satisfaction with nursing care in National Health Service (NHS) hospitals in England is associated with the proportion of non-UK educated nurses providing care.
Design: cross-sectional analysis using data from the 2010 NHS Adult Inpatient Survey merged with data from nurse and hospital administrator surveys. Logistic regression models with corrections for clustering were used to determine whether the proportions of non-UK educated nurses were significantly related to patient satisfaction before and after taking account of other hospital, nursing and patient characteristics.
Setting: 31 English NHS trusts.
Participants: 12?506 patients 16?years of age and older with at least one overnight stay that completed a satisfaction survey; 2962 bedside care nurses who completed a nurse survey; and 31 NHS trusts.
Main outcome measure: patient satisfaction.
Results: the percentage of non-UK educated nurses providing bedside hospital care, which ranged from 1% to 52% of nurses, was significantly associated with patient satisfaction. After controlling for potential confounding factors, each 10-point increase in the percentage of non-UK educated nurses diminished the odds of patients reporting good or excellent care by 12% (OR=0.88), and decreased the odds of patients agreeing that they always had confidence and trust in nurses by 13% (OR=0.87). Other indicators of patient satisfaction also revealed lower satisfaction in hospitals with higher percentages of non-UK educated nurses.
Conclusions: use of non-UK educated nurses in English NHS hospitals is associated with lower patient satisfaction. Importing nurses from abroad to substitute for domestically educated nurses may negatively impact quality of care
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Patient satisfaction and non-UK educated nurses A cross sectional observational study BMJ Open-2015.pdf
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Accepted/In Press date: 3 November 2015
e-pub ahead of print date: 2 December 2015
Published date: 2 December 2015
Organisations:
Faculty of Health Sciences
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Local EPrints ID: 387163
URI: http://eprints.soton.ac.uk/id/eprint/387163
PURE UUID: 5d45771e-d54f-4f84-916d-58d3b7c4c285
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Date deposited: 12 Feb 2016 15:59
Last modified: 15 Mar 2024 03:51
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Author:
H.D. Germack
Author:
D.M. Sloane
Author:
A.M. Rafferty
Author:
J. Ball
Author:
L.H. Aiken
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