An investigation into the mediating role of cross-functional coordination on the linkage between organizational norms and SCM performance.
An investigation into the mediating role of cross-functional coordination on the linkage between organizational norms and SCM performance.
Organizational norms as a set of embedded values and beliefs have long been recognized in literature to provide norms that bind individuals into collectivities. Drawing on resource dependence and relational marketing theories, the present study specifies five organizational norms: cooperative, cross-functional information sharing, intraorganizational knowledge sharing, participative culture and mutual trust for supporting cross-functional coordination in supply chain management (SCM). These organizational norms are examined in terms of the mediating role of cross-functional coordination for the relationship between organizational norms and supply chain performance. Analyses of data from a survey of high-tech firms in the U.K. substantiate that organizational norms impact on both supply chain responsiveness and firm performance through cross-functional coordination as a mediator. The implications of the positive effect of organizational norms on SCM performance are discussed for theory, practice and research.
762-773
Eng, Teck-Yong
349165eb-272c-4a7a-93b4-e2416ed4a537
August 2006
Eng, Teck-Yong
349165eb-272c-4a7a-93b4-e2416ed4a537
Eng, Teck-Yong
(2006)
An investigation into the mediating role of cross-functional coordination on the linkage between organizational norms and SCM performance.
Industrial Marketing Management, 35 (6), .
(doi:10.1016/j.indmarman.2005.05.014).
Abstract
Organizational norms as a set of embedded values and beliefs have long been recognized in literature to provide norms that bind individuals into collectivities. Drawing on resource dependence and relational marketing theories, the present study specifies five organizational norms: cooperative, cross-functional information sharing, intraorganizational knowledge sharing, participative culture and mutual trust for supporting cross-functional coordination in supply chain management (SCM). These organizational norms are examined in terms of the mediating role of cross-functional coordination for the relationship between organizational norms and supply chain performance. Analyses of data from a survey of high-tech firms in the U.K. substantiate that organizational norms impact on both supply chain responsiveness and firm performance through cross-functional coordination as a mediator. The implications of the positive effect of organizational norms on SCM performance are discussed for theory, practice and research.
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Accepted/In Press date: 31 May 2005
Published date: August 2006
Organisations:
Centre for Digital, Interactive & Data Driven Marketing
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Local EPrints ID: 391526
URI: http://eprints.soton.ac.uk/id/eprint/391526
ISSN: 0019-8501
PURE UUID: e6fc0e5e-5648-4650-bad8-20cdbc577194
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Date deposited: 22 Apr 2016 13:27
Last modified: 14 Mar 2024 23:31
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Teck-Yong Eng
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