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Complexities of cultural difference in social care work in England

Complexities of cultural difference in social care work in England
Complexities of cultural difference in social care work in England
The ageing of the ethnic minority population in Britain has led to a more ethnically diverse older client group for social care services than has ever been the case. This article focuses on the issue of how social care staff in England experience working across differences of culture, ethnicity, religion, and language. First, the article critically discusses the concept of cultural competence. Then, it reports on the perspectives of social care staff on their attempts to work in a culturally competent way. Individual in-depth qualitative interviews were carried out with 39 social care practitioners, and thematically analysed. Themes related to professional competence, appropriate behaviour, and training needs. Some practitioners felt unable to perform to their accustomed skill level when working across diversity, which has implications for the quality of care provided and job satisfaction. Other practitioners were confident in working across diversity. The key difference between these practitioners was a degree of cultural reflexivity. Recommendations for training are provided.
1369-1457
685-696
Willis, Rosalind
dd2e5e10-58bf-44ca-9c04-f355f3af26ba
Pathak, Pathik
29d3480f-191e-4caf-8cf6-3d3836ec39c5
Khambhaita, Priya
c9cd6096-cd82-4c07-ae32-cf0bf3459fae
Evandrou, Maria
cd2210ea-9625-44d7-b0f4-fc0721a25d28
Willis, Rosalind
dd2e5e10-58bf-44ca-9c04-f355f3af26ba
Pathak, Pathik
29d3480f-191e-4caf-8cf6-3d3836ec39c5
Khambhaita, Priya
c9cd6096-cd82-4c07-ae32-cf0bf3459fae
Evandrou, Maria
cd2210ea-9625-44d7-b0f4-fc0721a25d28

Willis, Rosalind, Pathak, Pathik, Khambhaita, Priya and Evandrou, Maria (2017) Complexities of cultural difference in social care work in England. European Journal of Social Work, 20 (5), 685-696. (doi:10.1080/13691457.2016.1255597).

Record type: Article

Abstract

The ageing of the ethnic minority population in Britain has led to a more ethnically diverse older client group for social care services than has ever been the case. This article focuses on the issue of how social care staff in England experience working across differences of culture, ethnicity, religion, and language. First, the article critically discusses the concept of cultural competence. Then, it reports on the perspectives of social care staff on their attempts to work in a culturally competent way. Individual in-depth qualitative interviews were carried out with 39 social care practitioners, and thematically analysed. Themes related to professional competence, appropriate behaviour, and training needs. Some practitioners felt unable to perform to their accustomed skill level when working across diversity, which has implications for the quality of care provided and job satisfaction. Other practitioners were confident in working across diversity. The key difference between these practitioners was a degree of cultural reflexivity. Recommendations for training are provided.

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Willis et al Cultural Complexity - Author's Accepted.pdf - Accepted Manuscript
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More information

Accepted/In Press date: 29 March 2016
e-pub ahead of print date: 15 November 2016
Published date: 24 August 2017
Additional Information: Funded by NIHR: School for Social Care Research (SSCR) (T976/T11-017/USRW)
Organisations: Gerontology

Identifiers

Local EPrints ID: 393268
URI: http://eprints.soton.ac.uk/id/eprint/393268
ISSN: 1369-1457
PURE UUID: 74caf61d-9ad8-4230-b005-69182fb0a852
ORCID for Rosalind Willis: ORCID iD orcid.org/0000-0001-6687-5799
ORCID for Maria Evandrou: ORCID iD orcid.org/0000-0002-2115-9358

Catalogue record

Date deposited: 25 Apr 2016 11:21
Last modified: 28 Apr 2022 04:21

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Contributors

Author: Rosalind Willis ORCID iD
Author: Pathik Pathak
Author: Priya Khambhaita
Author: Maria Evandrou ORCID iD

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