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Building a birds eye view: collaborative work in disaster response

Building a birds eye view: collaborative work in disaster response
Building a birds eye view: collaborative work in disaster response
Command and control environments ranging from transport control rooms to disaster response have long been of interest to HCI and CSCW as rich sites of interactive technology use embedded in work practice. Drawing on our engagement with disaster response teams, including ethnography of their training work, we unpack the ways in which situational uncertainty is managed while a shared operational 'picture' is constituted through various practices around tabletop work. Our analysis reveals how this picture is collaboratively assembled as a socially shared object and displayed by drawing on digital and physical resources. Accordingly, we provide a range of principles implicated by our study that guide the design of systems augmenting and enriching disaster response work practices. In turn, we propose the Augmented Bird Table to illustrate how our principles can be implemented to support tabletop work.
4103-4112
The Association for Computing Machinery
Fischer, Joel
a320ad79-0fb5-464b-9eac-f74918b5ea68
Reeves, Stuart
9987796a-cfc9-44f7-8ad2-88e89a50b3aa
Rodden, Tom
b7d2e320-3783-4d67-93ff-c7b29dd8ba8e
Reece, Steven
f6dcf770-193b-48e2-88e4-81d47ecb4df3
Ramchurn, Sarvapali D.
1d62ae2a-a498-444e-912d-a6082d3aaea3
Jones, David
19885149-1ed2-469c-88d7-aa15226385e8
Fischer, Joel
a320ad79-0fb5-464b-9eac-f74918b5ea68
Reeves, Stuart
9987796a-cfc9-44f7-8ad2-88e89a50b3aa
Rodden, Tom
b7d2e320-3783-4d67-93ff-c7b29dd8ba8e
Reece, Steven
f6dcf770-193b-48e2-88e4-81d47ecb4df3
Ramchurn, Sarvapali D.
1d62ae2a-a498-444e-912d-a6082d3aaea3
Jones, David
19885149-1ed2-469c-88d7-aa15226385e8

Fischer, Joel, Reeves, Stuart, Rodden, Tom, Reece, Steven, Ramchurn, Sarvapali D. and Jones, David (2015) Building a birds eye view: collaborative work in disaster response. In CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. The Association for Computing Machinery. pp. 4103-4112 . (doi:10.1145/2702123.2702313).

Record type: Conference or Workshop Item (Paper)

Abstract

Command and control environments ranging from transport control rooms to disaster response have long been of interest to HCI and CSCW as rich sites of interactive technology use embedded in work practice. Drawing on our engagement with disaster response teams, including ethnography of their training work, we unpack the ways in which situational uncertainty is managed while a shared operational 'picture' is constituted through various practices around tabletop work. Our analysis reveals how this picture is collaboratively assembled as a socially shared object and displayed by drawing on digital and physical resources. Accordingly, we provide a range of principles implicated by our study that guide the design of systems augmenting and enriching disaster response work practices. In turn, we propose the Augmented Bird Table to illustrate how our principles can be implemented to support tabletop work.

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e-pub ahead of print date: 18 April 2015
Published date: 18 April 2015
Venue - Dates: 33rd Annual CHI Conf on Human Factors in Computing systems, Seoul, Korea, Republic of, 2015-04-17 - 2015-04-22
Organisations: Agents, Interactions & Complexity

Identifiers

Local EPrints ID: 397469
URI: http://eprints.soton.ac.uk/id/eprint/397469
PURE UUID: 49d4a11d-2017-4577-8e0f-32e01912f9b3
ORCID for Sarvapali D. Ramchurn: ORCID iD orcid.org/0000-0001-9686-4302

Catalogue record

Date deposited: 04 Jul 2016 11:23
Last modified: 27 Jan 2020 13:40

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