new technology in the human services

Sapey, B. (1995). Social Services and Communication Technology: A User Perspective of the Implementation of a Care Management System in a Social Services Department. New Technology in the Human Services, 8(1), 2-9.
Abstract: The author discusses the lessons to be learned as the result of the implementation of a computerized information system in the Cornwall Social Services Department. He notes "It is not helpful to introduce IT into an organization without some understanding of the research and potential consequences of that action." (p. 8). *.
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