New Technology in the Human Services

Ellis D R (1999), Participatory design of an intranet for providers of aging services New Technology in the Human Services 11 (3), pp. 2-8
Abstract Describes the content and features of an Internet-based information system which is shared by co-located aging-services agencies, and the participatory design process through which it was developed. The design process consisted of 6 steps, including: (1) Build bridges, (2) Develop user model, (3) Map possibilities, (4) Develop prototype, (5) Elicit and integrate feedback, and (6) Continue the iteration. The system has evolved to include WWW-based information relevant to both service professionals and elders, as well as collaborative tools such as email, a shared calendar, bulletin boards, and an electronic directory service.
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