new technology in the human services
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Kuusisto-Niemi S (1999), Seamless service chains in social welfare and healthcare information technology in Finland New Technology in the human Services 12 (1 & 2), pp. 99-106

Abstract The development work in Finland is based on the National Strategy for utilising Information Technology in Social Welfare and Healthcare in Finland. It has produced several pilot projects around the country, the largest being the Satakunta Macro Pilot. Its goal is to develop a client oriented seamless environment, which crosses traditional organisational lines and boundaries. At the same time work is underway nationally on terminology. The idea of this work is to define common concepts in welfare services and healthcare, to be used for developing seamless service chains.

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