New Technology in the Human Services

Van Hove, E. (1989). Three Lessons from Automating Social Services in Belgium. New Technology in the Human Services, 4(2), 10-14.
Abstract: This article discusses the approach taken in a large scale automation project of the city of Antwerp's social services agency. It reviews the pitfalls encountered and the lessons learned from the confrontation of two different worlds: social workers and their clients on one side and the slick world of system analysts and their computers on the other. (HUSITA abstract, edited.).
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