new technology in the human services
Gabor P and Sieppert J (1999), Developing a computer supported evaluation system in a human service organization New Technology in the Human Services 12 (1 & 2), pp. 107-119

Abstract Facing growing demands to improve their effectiveness and to become more accountable, human service organizations are paying increasing attention to evaluation. The most effective evaluation approaches are internally driven, rely on continuous data collection, and emphasize development rather than judgement. With modern computer technology, even small organizations have access to customized information systems, which can provide them with such an evaluative function. This paper describes the process of designing and implementing an information system, maintained on a Microsoft ACCESS 97 platform, at a relatively small family serving organization. In addition to a detailed description of the system and the corresponding database structure, the paper also describes and examines the human and organizational considerations involved in introducing the system.

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