New Technology in the Human Services

Ibaseta E G, Tamargo M A G and Martinez J C (1999), Information and communication:new technologies in assistance centres for homeless people New Technology in the Human Services 11 (3), pp. 9-17
Abstract This article discusses a problem of practical interest: the design of information management systems for Assistance Centres for Homeless People (ACHs, within which are included hostels for homeless people, soup kitchens and other services with diverse, interrelated aims). The functions of ACHs are described, their special characteristics as non profit-making organisations, their services (complex routes for personalised social reinstatement) and their organisational models (informality, collaboration between hired and voluntary staff, a high degree of heterogeneity...). The conclusions of the study carried out demonstrate difficulties that may be summarised as a lack of co-ordination (both the centres as well as the posts function like isolated units) and poor management of information (the use of a multiplicity of forms, manual processing of data, infrequent and/or incorrect access to computer tools...) The solution proposed, which is currently being implemented, is based on the interconnection of the ACHs via the Internet to a centralised database in which will be stored the personal data of homeless people, their individual problems, the services given and other necessary information. The article analyses the alternative methods considered and the advantages that the selected system will offer to its users, the people who work in the centres, but also fundamentally to homeless people for whom social reintegration is the goal.
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