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Barancik
B, Berman Y and Knafo D (1997) Issues in web site design for Citizen's Advice
Bureau (CAB): the Israeli CAB web site 10(3) pp10-14
Abstract Citizens' Advice Bureaux (CAB) exist to provide the public with information on their rights and obligations and to ensure the citizen's full integration into the life of civil society, realisation of those rights and fulfilment of those obligations. The Internet, through web sites enables CAB's to extend their mission with the potential of reaching more citizens. This paper presents criteria for creating a CAB web site. The criteria are: clientele and access; organisation of site material; amount of information presented; dealing with complex cases; and updating of site material. Shil, the Israeli citizens' advice bureaux is described and evaluated. The Shil site is clear and informative. However, it was considered convenient to use by Shil volunteers working in CAB offices and for fairly well educated and informed people. |
To order your copy of this issue at £10, send an email to: j.e.thompson@soton.ac.uk |
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The journal has now ceased publication (2003) |