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Rafferty, J., Smith, E., & Glastonbury, B. (1989). Welfare Benefits Packages.
New Technology in the Human Services, 4(4), 3-15.
Abstract: The authors review three popular welfare benefits programs - Ferret's Maximiser (with In-Work Helper and Helper Plus), ICL's Welfare Benefits Advisor, and Lisson Grove's Welfare Benefits Advice Program. The authors conclude that all, while having their major merits and minor weaknesses, are "extremely good programs, doing well the tasks they set out to accomplish, and having considerable potential as educational tools. More than that : they are conspicuously successful examples of computer applications offering direct benefits to people in need. Using such systems is an essential part of modern practice of personal social servicing, and one of them should be in every front line office and every educational or training unit." (p. 15) *. |
To order your copy of this issue at 5 £, send an email to: j.e.thompson@soton.ac.uk |
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The journal has now ceased publication (2003)
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