new technology in the human services

Brinckmann, H. (1989). Rise or Fall of the Expert: The Position of the Service Worker in a High Tech Environment. New Technology in the Human Services, 4(2), 19-24.
Abstract: The article explores the impact information technology will have on the human service worker and his/her clients. Will the service worker, as an information expert, be affected by a technology promising the same service to the client as he/she does? What will the widespread use of information technology mean to the clients and their needs? Can they expect a better consideration of their needs, will more knowledge be available for them, will the presentation of better information and different alternatives of action and decision add to clarity? Moreover, will the new technologies be an instrument for lay persons to find their autonomous way to necessary knowledge, to a more self-service-oriented meeting of their demands? Will information technology be the first step towards jeopardizing the social position and gatekeeper function of the human service worker, or will it stabilise or even expand their position? (Author introduction, edited.). *.
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