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Benbenishty
R & Turner-Sheerin R (1998), Users assessment of an Integrated Information
System for Foster Care (IIS-FC),New Technology in the Human Services
11(1), pp. 2-7
Abstract This paper reports on a study of user feedback to the Integrated Information System for Foster Care (IIS-FC) that was developed to support child welfare agencies working with foster children and foster families. The users are staff at a large private not for profit child welfare agency in Michigan who are using the system daily. Survey questionnaires were distributed to staff twice. Mean response rate was about 85%. The findings indicate clearly that the responses of practitioners were positive. They tended to rank the system high both in terms of the process of using it, and of the positive impact on their practice. These responses became even more positive over time. Overall satisfaction in the second stage was 94%. The findings were interpreted as reflecting aspects of the software, of the development and implementation process, and of strong management support. The limitations of the study are discussed. |
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The journal has now ceased publication (2003) |