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Monnickendam
M (1996) An examination of predictors of computer use by human service workers
New Technology in the Human Services Vol:9(4) pp.18-24
Abstract The prediction of computer use, as distinct from computer acceptance, was studied in the context of the theory of planned behaviour. The theory postulates that attitudes, subjective norms, and perceived behavioural control are effective predictors of behaviour in situations where behaviour is not volitional. Social workers (n=86) in human service agencies who participated in a computerisation project, and social workers in non-participant agencies (n=91) completed a questionnaire that measured (a) attitudes with respect to job performance, ethics, and professional authority, (b) subjective norms with respect to social pressure, and (c) perceived behavioural control with respect to system usability. Hierarchical regression analyses showed that in both groups only system usability was a significant predictor of intended computer use. Implications regarding development and implementation of computers in human services are presented. |
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The journal has now ceased publication (2003) |