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Savaya,
R., Waysman, M. (1996). Factors Implicated in the Integration of Clinical
Information Systems Into Human Services Agencies: A Concept Map. New Technology
in the Human Services, 9(2), 15-22.
Abstract: Recent advances in computer technology have facilitated the development of computerised clinical information systems (CIS) to answer growing demands for accountability and quality assurance in the fields of mental health, social welfare and education. These systems aid and support ongoing monitoring and evaluation of professional practice. Although agencies invest considerable resources in computer hardware, softwareand staff training, these systems tend to be under-utilized and generally fail to live up to their vast potential. This study identifies, via the concept mapping procedure, 98 variables that form eleven clusters of factorscontributing to acceptance and utilization of clinical information systems into a human service organisations. These findings suggest that successful integration of clinical information systems into a human service agencyis a difficult outcometo achieve, that requires a long-term commitment to monitoring and intervention in a large number of areas. Practical and theoretical implications are discussed. |
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The journal has now ceased publication (2003) |