New Technology in the Human Services

Vickers S (1997) Technology and Attitude - a study of the implementation of a computerised record system in Warwickshire Social Services Department New Technology in the Human Services Vol:10(2) pp.2-9.
Abstract In 1994 Warwickshire Social Services implemented a computerised client index system for practitioner use - Client Resource Management System. (CRMS). There are tensions between a practice led (cultural) approach and a 'technological perspective'. This qualitative research project examines the impact of the implementation of this system, on the workforce of the Department, in the context of an 'information society'. Two strands need to be addressed to shift the culture of the organisation around the use of information - technology and a 'change programme' required in terms of attitude to technological change. A pattern of resistance to CRMS, by some workers, has emerged based on insufficient training and support, not enough access to hardware and, in some areas, a lack of Team Manager support for the system.
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