New Technology in the Human Services

Moultrie K (1997) Introducing information Systems in Social Services - the LACCS experience New Technology in the Human Services Vol: 10(4) pp. 7-10
Abstract The introduction of a new computer system in a social services department is often an activity which everyone agrees is important, but for which no one actually wants to take responsibility. As a result, the transition to the new system turns out to be more painful, time consuming, and ultimately less successful than was planned. Since its inception in 1989, The Social Services Research and Development Unit (SSRADU) at the University of Bath, has been working with departments throughout the United Kingdom to introduce computer systems to social work and, over the years, has developed an approach which tries to balance the perspective of information technology specialists with an understanding of the human impact of changes in working practice. This paper summarises some of the lessons SSRADU has learnt and considers the factors which influence successful implementation.
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