Assessing the supportiveness of gift emoticons in care scenarios
Assessing the supportiveness of gift emoticons in care scenarios
There is potential for an Intelligent Virtual Agent to provide good emotional support for carers; however, its text-based messages lack context and may be misconstrued. One possible solution is to use gift emoticons to convey support. I investigate how supportive an emotional support statement is when paired with a digital gift of flowers, varying the modality (text/graphics) and explicitness of the gift (implicit/explicit). Adding a graphical emoticon improved support, measured on four scales of appropriateness, helpfulness, effectiveness and sensitivity. Images of flowers were rated higher than text; additionally, appropriate and sensitive ratings were consistently higher than effective and helpful ratings. There was no difference between explicit and implicit gifts. Participants reported that adding flowers to the support message was sympathetic and represented an effort to cheer the carer up.
151-156
Smith, Kirsten A.
9da65772-0efa-4267-87ff-563f9757b34e
Smith, Kirsten A.
9da65772-0efa-4267-87ff-563f9757b34e
Smith, Kirsten A.
(2015)
Assessing the supportiveness of gift emoticons in care scenarios.
CHI 2015, Seoul, Korea, Republic of.
18 - 23 Apr 2015.
.
(doi:10.1145/2702613.2726969).
Record type:
Conference or Workshop Item
(Paper)
Abstract
There is potential for an Intelligent Virtual Agent to provide good emotional support for carers; however, its text-based messages lack context and may be misconstrued. One possible solution is to use gift emoticons to convey support. I investigate how supportive an emotional support statement is when paired with a digital gift of flowers, varying the modality (text/graphics) and explicitness of the gift (implicit/explicit). Adding a graphical emoticon improved support, measured on four scales of appropriateness, helpfulness, effectiveness and sensitivity. Images of flowers were rated higher than text; additionally, appropriate and sensitive ratings were consistently higher than effective and helpful ratings. There was no difference between explicit and implicit gifts. Participants reported that adding flowers to the support message was sympathetic and represented an effort to cheer the carer up.
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e-pub ahead of print date: 18 April 2015
Venue - Dates:
CHI 2015, Seoul, Korea, Republic of, 2015-04-18 - 2015-04-23
Organisations:
Psychology
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Local EPrints ID: 398818
URI: http://eprints.soton.ac.uk/id/eprint/398818
PURE UUID: aefccfda-540b-4d93-9ac3-22b99612876f
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Date deposited: 04 Aug 2016 08:27
Last modified: 15 Mar 2024 01:43
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