The University of Southampton
University of Southampton Institutional Repository

The development and evaluation of an emotional support algorithm for carers

The development and evaluation of an emotional support algorithm for carers
The development and evaluation of an emotional support algorithm for carers
Carers - people who provide regular support for a friend or relative who could not manage without them - frequently report high levels of stress. Good emotional support could help relieve this stress. This study uses seven scenarios that depict different types of stress and acquires emotional support messages for them. We then categorize and evaluate the emotional support for different types of stress. We found that telling the carer they are appreciated and offering support are the best types of emotional support. Additionally, we found that how well a supporter sympathises with a situation affects the type of support they consider suitable. We describe and evaluate an algorithm that selects different categories of support to be used by an intelligent virtual agent to provide emotional support to carers experiencing different types of stress.
1724-8035
181-196
Smith, Kirsten A.
9da65772-0efa-4267-87ff-563f9757b34e
Masthoff, Judith
791feb45-1833-4c6c-a2d1-41e6c22c6dac
Tintarev, Nava
8988d663-79d9-4e62-a888-3b6f847da81d
Moncur, Wendy
75f7de97-3f35-4539-8cd2-23ab6dd0b7f2
Smith, Kirsten A.
9da65772-0efa-4267-87ff-563f9757b34e
Masthoff, Judith
791feb45-1833-4c6c-a2d1-41e6c22c6dac
Tintarev, Nava
8988d663-79d9-4e62-a888-3b6f847da81d
Moncur, Wendy
75f7de97-3f35-4539-8cd2-23ab6dd0b7f2

Smith, Kirsten A., Masthoff, Judith, Tintarev, Nava and Moncur, Wendy (2014) The development and evaluation of an emotional support algorithm for carers. [in special issue: Artificial Intelligence for Human Computer Interaction] Intelligenza Artificiale, 8 (2), 181-196. (doi:10.3233/IA-140072).

Record type: Article

Abstract

Carers - people who provide regular support for a friend or relative who could not manage without them - frequently report high levels of stress. Good emotional support could help relieve this stress. This study uses seven scenarios that depict different types of stress and acquires emotional support messages for them. We then categorize and evaluate the emotional support for different types of stress. We found that telling the carer they are appreciated and offering support are the best types of emotional support. Additionally, we found that how well a supporter sympathises with a situation affects the type of support they consider suitable. We describe and evaluate an algorithm that selects different categories of support to be used by an intelligent virtual agent to provide emotional support to carers experiencing different types of stress.

Full text not available from this repository.

More information

Published date: 1 January 2014
Organisations: Psychology

Identifiers

Local EPrints ID: 398822
URI: https://eprints.soton.ac.uk/id/eprint/398822
ISSN: 1724-8035
PURE UUID: f29ccd60-f566-4428-bd5a-666eba62300b

Catalogue record

Date deposited: 04 Aug 2016 08:48
Last modified: 09 May 2018 16:31

Export record

Altmetrics

Contributors

Author: Judith Masthoff
Author: Nava Tintarev
Author: Wendy Moncur

University divisions

Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton: eprints@soton.ac.uk

ePrints Soton supports OAI 2.0 with a base URL of https://eprints.soton.ac.uk/cgi/oai2

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.

×