The value of empathy in dietetic consultations. A pilot study to investigate its effect on satisfaction, autonomy and agreement.
The value of empathy in dietetic consultations. A pilot study to investigate its effect on satisfaction, autonomy and agreement.
Forty individuals with diabetes and three dietitians completed a questionnaire concerning their consultation. Empathy was examined using the Empathic Communication Coding System (ECCS) (Bylund & Makoul, 2002). The more empathic the professionals' response to emotional opportunities, the more satisfied patients were with their consultations (r = 0.41, d.f. = 15, P = 0.05). There was a nonsignificant trend that the more empathic opportunities that arise during a consultation, the higher the agreement between patient and dietitian on what was discussed (r = 0.28, P = 0.07). The data also suggest that patients reported more autonomy support when they created more empathic opportunities during their consultation (r = ?0.29, P = 0.07). This preliminary study suggests that professionals' responses to empathic opportunities may be a useful component of dietetic consultations.
181-185
Goodchild, C.E.
4ed0bd07-77e3-4e16-9fe8-a1090a4edb4e
Skinner, T.C.
266ca58c-9a2e-4bc3-97b2-e9dc905b03ab
Parkin, T.
36f8e131-091f-4bef-a040-4c88ce600507
2005
Goodchild, C.E.
4ed0bd07-77e3-4e16-9fe8-a1090a4edb4e
Skinner, T.C.
266ca58c-9a2e-4bc3-97b2-e9dc905b03ab
Parkin, T.
36f8e131-091f-4bef-a040-4c88ce600507
Goodchild, C.E., Skinner, T.C. and Parkin, T.
(2005)
The value of empathy in dietetic consultations. A pilot study to investigate its effect on satisfaction, autonomy and agreement.
Journal of Human Nutrition and Dietetics, 18 (3), .
(doi:10.1111/j.1365-277X.2005.00606.x).
Abstract
Forty individuals with diabetes and three dietitians completed a questionnaire concerning their consultation. Empathy was examined using the Empathic Communication Coding System (ECCS) (Bylund & Makoul, 2002). The more empathic the professionals' response to emotional opportunities, the more satisfied patients were with their consultations (r = 0.41, d.f. = 15, P = 0.05). There was a nonsignificant trend that the more empathic opportunities that arise during a consultation, the higher the agreement between patient and dietitian on what was discussed (r = 0.28, P = 0.07). The data also suggest that patients reported more autonomy support when they created more empathic opportunities during their consultation (r = ?0.29, P = 0.07). This preliminary study suggests that professionals' responses to empathic opportunities may be a useful component of dietetic consultations.
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Published date: 2005
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Local EPrints ID: 39967
URI: http://eprints.soton.ac.uk/id/eprint/39967
ISSN: 0952-3871
PURE UUID: 06b0ea16-6808-483d-815a-a57f29fdec52
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Date deposited: 04 Jul 2006
Last modified: 15 Mar 2024 08:16
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Author:
C.E. Goodchild
Author:
T.C. Skinner
Author:
T. Parkin
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