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The value of empathy in dietetic consultations. A pilot study to investigate its effect on satisfaction, autonomy and agreement.

Record type: Article

Forty individuals with diabetes and three dietitians completed a questionnaire concerning their consultation. Empathy was examined using the Empathic Communication Coding System (ECCS) (Bylund & Makoul, 2002). The more empathic the professionals' response to emotional opportunities, the more satisfied patients were with their consultations (r = 0.41, d.f. = 15, P = 0.05). There was a nonsignificant trend that the more empathic opportunities that arise during a consultation, the higher the agreement between patient and dietitian on what was discussed (r = 0.28, P = 0.07). The data also suggest that patients reported more autonomy support when they created more empathic opportunities during their consultation (r = ?0.29, P = 0.07). This preliminary study suggests that professionals' responses to empathic opportunities may be a useful component of dietetic consultations.

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Citation

Goodchild, C.E., Skinner, T.C. and Parkin, T. (2005) The value of empathy in dietetic consultations. A pilot study to investigate its effect on satisfaction, autonomy and agreement. Journal of Human Nutrition and Dietetics, 18, (3), pp. 181-185. (doi:10.1111/j.1365-277X.2005.00606.x).

More information

Published date: 2005

Identifiers

Local EPrints ID: 39967
URI: http://eprints.soton.ac.uk/id/eprint/39967
ISSN: 0952-3871
PURE UUID: 06b0ea16-6808-483d-815a-a57f29fdec52

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Date deposited: 04 Jul 2006
Last modified: 17 Jul 2017 15:35

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Contributors

Author: C.E. Goodchild
Author: T.C. Skinner
Author: T. Parkin

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