Goodchild, C.E., Skinner, T.C. and Parkin, T.
The value of empathy in dietetic consultations. A pilot study to investigate its effect on satisfaction, autonomy and agreement.
Journal of Human Nutrition and Dietetics, 18, (3), . (doi:10.1111/j.1365-277X.2005.00606.x).
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Forty individuals with diabetes and three dietitians completed a questionnaire concerning their consultation. Empathy was examined using the Empathic Communication Coding System (ECCS) (Bylund & Makoul, 2002). The more empathic the professionals' response to emotional opportunities, the more satisfied patients were with their consultations (r = 0.41, d.f. = 15, P = 0.05). There was a nonsignificant trend that the more empathic opportunities that arise during a consultation, the higher the agreement between patient and dietitian on what was discussed (r = 0.28, P = 0.07). The data also suggest that patients reported more autonomy support when they created more empathic opportunities during their consultation (r = ?0.29, P = 0.07). This preliminary study suggests that professionals' responses to empathic opportunities may be a useful component of dietetic consultations.
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