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Towards a model for monitoring public services projects in Saudi Arabia

Record type: Conference or Workshop Item (Paper)

Information and communication technology (ICT) has been adopted by many governments around the world in the form of e-government to facilitate service delivery to the public. Saudi Arabia is an example of such a country that has adopted technology with these aims, but there is a failure in enabling the engagement of citizens with government to deliver public services projects with assured quality standards. The failings are blamed on the system's lack of support for stakeholder oversight. In light of these inadequacies, more effective monitoring of project construction and project implementation is required in order to improve public service quality from a long-term perspective. Fixes have been proposed to the lack of two-way communication between citizens and the government by inviting feedback from citizens through social media and other communication channels, however, a cohesive overarching model that enables the engagement of citizens with government projects has yet to be devised. There is a clear need for a model that can be applied to design official systems to facilitate consultation between the government and the public and to invite feedback from key stakeholders throughout each stage of the project lifecycle. This paper proposes a conceptual model to facilitate citizens in monitoring the quality of public services and the progress of public service projects. It is designed based on an in-depth analysis of the available systems on the market, e-participation studies and theoretical work presented in the literature. The paper also recommends technologies and features that will facilitate the implementation of the model in different contexts.

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Citation

Al-Barrak, Khalied, Carr, Les and Ryan, Matt (2016) Towards a model for monitoring public services projects in Saudi Arabia In ECISM conference proceedings. 11 pp, pp. 1-11.

More information

Accepted/In Press date: 5 May 2016
Published date: 8 September 2016
Venue - Dates: 10th European Conference on Information Systems Management, Portugal, 2016-09-08 - 2016-09-09
Organisations: Web & Internet Science

Identifiers

Local EPrints ID: 403531
URI: http://eprints.soton.ac.uk/id/eprint/403531
PURE UUID: 292c6be9-9ff4-46e2-8db8-d00442dfa9b6
ORCID for Khalied Al-Barrak: ORCID iD orcid.org/0000-0001-9224-5926
ORCID for Les Carr: ORCID iD orcid.org/0000-0002-2113-9680

Catalogue record

Date deposited: 05 Dec 2016 09:58
Last modified: 17 Jul 2017 13:20

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Contributors

Author: Khalied Al-Barrak ORCID iD
Author: Les Carr ORCID iD
Author: Matt Ryan

University divisions

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