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Employer perceptions of skills gaps in retail: issues and implications for UK retailers

Employer perceptions of skills gaps in retail: issues and implications for UK retailers
Employer perceptions of skills gaps in retail: issues and implications for UK retailers
Purpose: this paper seeks to identify the skills gaps associated with retail employees in SME and multiple retail companies, and to investigate the potential training and business implications that arise from these skills gaps, from the point of view of retail employers.

Design/methodology/approach: research was conducted within one geographical region and across five counties within the UK. Telephone and face?to?face interviews and focus group workshops were conducted, resulting in responses from 52 retailers.

Findings: the key issues and areas of concern to emerge were: the industry image and impact on recruitment and retention; employee and management skills gaps; and barriers to training.

Research limitations/implications: the findings highlight the need for UK retail industry to raise the image of the sector, to identify the skills sets for specific roles, and to clarify the retail qualifications and training required delivering these.

Originality/value: succeeds in identifying the skills gaps associated with retail employees in SME and multiple retail companies and in investigating the potential training and business implications arising from these skills gaps
0959-0552
271-288
Hart, Cathy
09658be6-9938-44cf-ace7-9421d8979312
Stachow, Grazyna B.
80386ccf-4d46-4aee-8959-331899ada184
Farrell, Andrew
9e84f894-53b6-4025-8038-4890e1f1548a
Reed, Gary
203ff511-025f-4221-8b76-9b15db0ec5b1
Hart, Cathy
09658be6-9938-44cf-ace7-9421d8979312
Stachow, Grazyna B.
80386ccf-4d46-4aee-8959-331899ada184
Farrell, Andrew
9e84f894-53b6-4025-8038-4890e1f1548a
Reed, Gary
203ff511-025f-4221-8b76-9b15db0ec5b1

Hart, Cathy, Stachow, Grazyna B., Farrell, Andrew and Reed, Gary (2007) Employer perceptions of skills gaps in retail: issues and implications for UK retailers International Journal of Retail & Distribution Management, 35, (4), pp. 271-288. (doi:10.1108/09590550710736201).

Record type: Article

Abstract

Purpose: this paper seeks to identify the skills gaps associated with retail employees in SME and multiple retail companies, and to investigate the potential training and business implications that arise from these skills gaps, from the point of view of retail employers.

Design/methodology/approach: research was conducted within one geographical region and across five counties within the UK. Telephone and face?to?face interviews and focus group workshops were conducted, resulting in responses from 52 retailers.

Findings: the key issues and areas of concern to emerge were: the industry image and impact on recruitment and retention; employee and management skills gaps; and barriers to training.

Research limitations/implications: the findings highlight the need for UK retail industry to raise the image of the sector, to identify the skills sets for specific roles, and to clarify the retail qualifications and training required delivering these.

Originality/value: succeeds in identifying the skills gaps associated with retail employees in SME and multiple retail companies and in investigating the potential training and business implications arising from these skills gaps

Text Hart, Stachow, Farrell, Reid 2007 IJRDM.pdf - Author's Original
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More information

Published date: 2007
Organisations: Southampton Business School

Identifiers

Local EPrints ID: 403761
URI: http://eprints.soton.ac.uk/id/eprint/403761
ISSN: 0959-0552
PURE UUID: ec1fb3dc-cba2-4e3a-9111-5f03f67c1353
ORCID for Andrew Farrell: ORCID iD orcid.org/0000-0002-5903-3611

Catalogue record

Date deposited: 09 Dec 2016 15:18
Last modified: 07 Sep 2017 16:35

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Contributors

Author: Cathy Hart
Author: Grazyna B. Stachow
Author: Andrew Farrell ORCID iD
Author: Gary Reed

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