Train overcrowding: investigating the use of better information provision to mitigate the issues

Crowded trains are a feature of many railway networks, and adversely affect both train passengers and rail operators. For passengers, the lack of space or inability to get a seat can lead to a lack of physical comfort, reduced productivity and increased stress. Crowded trains can also lead to problems boarding and alighting, increasing dwell times and making it harder for operators to provide a reliable service. It is therefore desirable to reduce crowding levels, but it isn’t always practical to achieve this by increasing capacity and other measures need to be considered. Some passengers have shown willingness to change their behavior to avoid crowding, for example by waiting for a later train, and measures to encourage such behavioral changes more widely could be beneficial overall. Better information provision could be one such measure, and a stated preference survey was undertaken on a commuter and airport service in order to investigate this further. It was found that the provision of information about crowding levels and seating availability on alternative trains would encourage some passengers to wait for a less crowded train. While the willingness of passengers to wait for a later train varied with both trip purpose and with the origin station, the findings suggest that real-time information would improve the passenger experience and could form the basis of a revenue neutral demand-management system. The implications for station design are particularly pertinent for countries such as the USA where significant investment in new passenger rail systems is expected

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