Change the mental model, change the behavior: using interface design to promote appropriate energy consuming behavior in the home

Revell, K.M.A. and Stanton, N.A. (2016) Change the mental model, change the behavior: using interface design to promote appropriate energy consuming behavior in the home. 8th International Conference on Applied Human Factors and Ergonomics, Orlando, United States. pp. 769-778 . (doi:10.1007/978-3-319-41983-1_69).

Record type: Conference or Workshop Item (Paper)

Abstract

This paper considers how designs of typical home heating systems fall short in the way they communicate their function to householders, and offers a ‘mental models’ approach to design as an alternative. Revell & Stanton (2014; 2015; In Press) identified that inappropriate mental models of heating controls influenced users’ behavior strategies to conserve energy. Domestic energy accounts for approximately 30% of UK consumption, and 60% of this is as a result of space heating (DECC, 2013). Previous work by the authors’ drives the focus of design changes at both the device and system level. Guidelines by Manketelow and Jones (1987) and Norman (2002) are used to understand how existing devices may unintentionally ‘say the wrong thing’ and improve functional communication in the redesign. Feedback from a pilot study using a simulator to demonstrate the resulting ‘control panel style’ of heating operation is also provided.

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