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An evidence-based approach to the use of telehealth in long-term health conditions: development of an intervention and evaluation through pragmatic randomised controlled trials in patients with depression or raised cardiovascular risk

Salisbury, Chris, O'Cathain, Alicia, Thomas, Clare, Edwards, Louisa, Montgomery, Alan A., Hollinghurst, Sandra, Large, Shirley, Nicholl, Jon, Pope, Catherine, Rogers, Anne, Lewis, Glyn, Fahey, Tom, Yardley, Lucy, Brownsell, Simon, Dixon, Padraig, Drabble, Sarah, Esmonde, Lisa, Foster, Alexis, Garner, Katy, Gaunt, Daisy, Horspool, Kim, Man, Mei-see, Rowsell, Alison and Segar, Julia (2017) An evidence-based approach to the use of telehealth in long-term health conditions: development of an intervention and evaluation through pragmatic randomised controlled trials in patients with depression or raised cardiovascular risk , Southampton, GB NIHR Journals Library 512pp. (Programme Grants for Applied Research, (doi:10.3310/pgfar05010) , 5).

Record type: Monograph (Project Report)


Background: Health services internationally are exploring the potential of telehealth to support the management of the growing number of people with long-term conditions (LTCs).

Aim: To develop, implement and evaluate new care programmes for patients with LTCs, focusing on two common LTCs as exemplars: depression or high cardiovascular disease (CVD) risk.


Development: We synthesised quantitative and qualitative evidence on the effectiveness of telehealth for LTCs, conducted a qualitative study based on interviews with patients and staff and undertook a postal survey to explore which patients are interested in different forms of telehealth. Based on these studies we developed a conceptual model [TElehealth in CHronic disease (TECH) model] as a framework for the development and evaluation of the Healthlines Service for patients with LTCs.

Implementation: The Healthlines Service consisted of regular telephone calls to participants from health information advisors, supporting them to make behaviour change and to use tailored online resources. Advisors sought to optimise participants’ medication and to improve adherence.

Evaluation: The Healthlines Service was evaluated with linked pragmatic randomised controlled trials comparing the Healthlines Service plus usual care with usual care alone, with nested process and economic evaluations. Participants were adults with depression or raised CVD risk recruited from 43 general practices in three areas of England. The primary outcome was response to treatment and the secondary outcomes included anxiety (depression trial), individual risk factors (CVD risk trial), self-management skills, medication adherence, perceptions of support, access to health care and satisfaction with treatment.

Trial results
Depression trial: In total, 609 participants were randomised and the retention rate was 86%. Response to treatment [Patient Health Questionnaire 9-items (PHQ-9) reduction of ? 5 points and score of < 10 after 4 months] was higher in the intervention group (27%, 68/255) than in the control group (19%, 50/270) [odds ratio 1.7, 95% confidence interval (CI) 1.1 to 2.5; p = 0.02]. Anxiety also improved. Intervention participants reported better access to health support, greater satisfaction with treatment and small improvements in self-management, but not improved medication adherence.

CVD risk trial: In total, 641 participants were randomised and the retention rate was 91%. Response to
treatment (maintenance of/reduction in QRISK®2 score after 12 months) was higher in the intervention group (50%, 148/295) than in the control group (43%, 124/291), which does not exclude a null effect (odds ratio 1.3, 95% CI 1.0 to 1.9; p = 0.08). The intervention was associated with small improvements in blood pressure and weight, but not smoking or cholesterol. Intervention participants were more likely to adhere to medication, reported better access to health support and greater satisfaction with treatment, but few improvements in self-management. The Healthlines Service was likely to be cost-effective for CVD risk, particularly if the benefits are sustained, but not for depression. The intervention was implemented largely as planned, although initial delays and later disruption to delivery because of the closure of NHS Direct may have adversely affected participant

Conclusion: The Healthlines Service, designed using an evidence-based conceptual model, provided modest health benefits and participants valued the better access to care and extra support provided. This service was cost-effective for CVD risk but not depression. These findings of small benefits at extra cost are consistent with previous pragmatic research on the implementation of comprehensive telehealth programmes for LTCs.

Trial registration: Current Controlled Trials ISRCTN14172341 (depression trial) and ISRCTN27508731 (CVD risk trial).

Funding: The National Institute for Health Research Programme Grants for Applied Research programme.

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Published date: 19 January 2017
Organisations: Faculty of Medicine


Local EPrints ID: 405165
PURE UUID: 4e7d03d2-0c4a-4e3a-8356-5ecf4f184b7d
ORCID for Catherine Pope: ORCID iD

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Date deposited: 27 Jan 2017 15:24
Last modified: 17 Jul 2017 17:27

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Author: Chris Salisbury
Author: Alicia O'Cathain
Author: Clare Thomas
Author: Louisa Edwards
Author: Alan A. Montgomery
Author: Sandra Hollinghurst
Author: Shirley Large
Author: Jon Nicholl
Author: Catherine Pope ORCID iD
Author: Anne Rogers
Author: Glyn Lewis
Author: Tom Fahey
Author: Lucy Yardley
Author: Simon Brownsell
Author: Padraig Dixon
Author: Sarah Drabble
Author: Lisa Esmonde
Author: Alexis Foster
Author: Katy Garner
Author: Daisy Gaunt
Author: Kim Horspool
Author: Mei-see Man
Author: Alison Rowsell
Author: Julia Segar

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