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To help or hinder: Real-time chat in citizen science

Tinati, Ramine, Simperl, Elena and Luczak-Roesch, Markus (2017) To help or hinder: Real-time chat in citizen science At 11th International Conference on Web and Social Media, Montreal, Canada. 15 - 18 May 2017. 10 pp.

Record type: Conference or Workshop Item (Paper)


In this paper we investigate the implications of providing a real-time messaging interface in a Web-based citizen science game. Our study draws on data from two weeks of chat messages and survey responses collected from Eyewire, a highly successful citizen science game which enables players to take part in scientific enquiries, within a semi-gamified environment. Our analysis reveals that real-time chat facilitates and supports players for several types of engagement; to collaboration on tasks, knowledge sharing, learning, socialising, supporting other in the community, and to help sustain long-term participation. Based on the analysis, we derive a set of design recommendations for citizen science platforms designers, focusing on the role of real-time chat on improving participation and performance.

PDF 2017__ICWSM___EyeWire_Survey___Chat_Analysis (9) - Author's Original
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Accepted/In Press date: 28 February 2017
Venue - Dates: 11th International Conference on Web and Social Media, Montreal, Canada, 2017-05-15 - 2017-05-18
Organisations: Web & Internet Science, Electronics & Computer Science


Local EPrints ID: 406181
PURE UUID: b7a20f9e-c232-4f02-a4fd-7936d1126a3a
ORCID for Elena Simperl: ORCID iD

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Date deposited: 10 Mar 2017 10:41
Last modified: 17 Jul 2017 14:02

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Author: Ramine Tinati
Author: Elena Simperl ORCID iD
Author: Markus Luczak-Roesch

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