To help or hinder: Real-time chat in citizen science


Tinati, Ramine, Simperl, Elena and Luczak-Roesch, Markus (2017) To help or hinder: Real-time chat in citizen science At 11th International Conference on Web and Social Media, Montreal, Canada. 15 - 18 May 2017. 10 pp.

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Description/Abstract

In this paper we investigate the implications of providing a real-time messaging interface in a Web-based citizen science game. Our study draws on data from two weeks of chat messages and survey responses collected from Eyewire, a highly successful citizen science game which enables players to take part in scientific enquiries, within a semi-gamified environment. Our analysis reveals that real-time chat facilitates and supports players for several types of engagement; to collaboration on tasks, knowledge sharing, learning, socialising, supporting other in the community, and to help sustain long-term participation. Based on the analysis, we derive a set of design recommendations for citizen science platforms designers, focusing on the role of real-time chat on improving participation and performance.

Item Type: Conference or Workshop Item (Paper)
Venue - Dates: 11th International Conference on Web and Social Media, Montreal, Canada, 2017-05-15 - 2017-05-18
Organisations: Web & Internet Science, Electronics & Computer Science
ePrint ID: 406181
Date :
Date Event
28 February 2017Accepted/In Press
Date Deposited: 10 Mar 2017 10:41
Last Modified: 16 Apr 2017 17:07
Further Information:Google Scholar
URI: http://eprints.soton.ac.uk/id/eprint/406181

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