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Service fitness ladders: improving business performance in low cost and differentiated markets

Service fitness ladders: improving business performance in low cost and differentiated markets
Service fitness ladders: improving business performance in low cost and differentiated markets

0144-3577
1266-1303
Hill, Alex
9a64b138-7d33-4c10-b745-84ac60feb752
Cuthbertson, Richard
7929a6a8-962b-45e2-a7fe-4968fb30486c
Laker, Benjamin
365d963a-9f0d-415c-b9d9-70655c3c20eb
Brown, Stephen
b4aaf64c-2032-4715-a9ea-ef5e604b5de1
Hill, Alex
9a64b138-7d33-4c10-b745-84ac60feb752
Cuthbertson, Richard
7929a6a8-962b-45e2-a7fe-4968fb30486c
Laker, Benjamin
365d963a-9f0d-415c-b9d9-70655c3c20eb
Brown, Stephen
b4aaf64c-2032-4715-a9ea-ef5e604b5de1

Hill, Alex, Cuthbertson, Richard, Laker, Benjamin and Brown, Stephen (2017) Service fitness ladders: improving business performance in low cost and differentiated markets. International Journal of Operations & Production Management, 37 (10), 1266-1303. (doi:10.1108/IJOPM-03-2016-0142).

Record type: Article

Abstract


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Service fitness ladders Hill Brown IJOPM - Accepted Manuscript
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More information

Accepted/In Press date: 5 April 2017
e-pub ahead of print date: 21 August 2017
Organisations: Decision Analytics & Risk

Identifiers

Local EPrints ID: 407506
URI: https://eprints.soton.ac.uk/id/eprint/407506
ISSN: 0144-3577
PURE UUID: ec820a8b-4642-488e-a6ea-dddef4393588

Catalogue record

Date deposited: 13 Apr 2017 01:03
Last modified: 10 Sep 2019 04:57

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Contributors

Author: Alex Hill
Author: Richard Cuthbertson
Author: Benjamin Laker
Author: Stephen Brown

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