Hill, Alex, Cuthbertson, Richard, Laker, Benjamin and Brown, Stephen (2017) Service fitness ladders: improving business performance in low cost and differentiated markets. International Journal of Operations & Production Management, 37 (10), 1266-1303. (doi:10.1108/IJOPM-03-2016-0142).
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Hill Brown Paper IJOPM 2017
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Service fitness ladders Hill Brown IJOPM
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Available under License University of Southampton Accepted Manuscript Licence.
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10-1108_IJOPM-03-2016-0142
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Accepted/In Press date: 5 April 2017
e-pub ahead of print date: 21 August 2017
Organisations:
Decision Analytics & Risk
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Local EPrints ID: 407643
URI: http://eprints.soton.ac.uk/id/eprint/407643
ISSN: 0144-3577
PURE UUID: 3f524e89-e675-4030-9cff-fbf162eb0d43
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Date deposited: 16 Apr 2017 17:08
Last modified: 16 Mar 2024 05:05
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Author:
Alex Hill
Author:
Richard Cuthbertson
Author:
Benjamin Laker
Author:
Stephen Brown
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