The University of Southampton
University of Southampton Institutional Repository

Supporting coordinated maintenance of system trustworthiness and user trust at runtime

Supporting coordinated maintenance of system trustworthiness and user trust at runtime
Supporting coordinated maintenance of system trustworthiness and user trust at runtime
In addition to design-time considerations, user trust and the trustworthiness of software-intensive socio-technical systems (STS) need to be maintained during runtime. Especially trust can only be monitored based on the actual usage of the system in operation. Service providers should be able to make informed decisions about runtime adaptation based on trust and trustworthiness, as well as respective essential relations. In this paper we present a unified approach to support the coordination of trust and trustworthiness maintenance. Trustworthiness maintenance is based on measuring objective system qualities, while trust maintenance considers two complementary measures of trust, i.e., the user behavior, and an estimation of the perceived system trustworthiness. A prototype tool demonstrates the feasibility of our approach. Furthermore, we illustrate specific functionalities of the tool by means of an application example.
96-112
Springer
Bandyszak, T.
a7a5d4f8-2faf-468d-98f0-407c361ef416
Moffie, M.
6fb4970b-fdf7-41b5-8e84-69ff85051137
Goldsteen, A.
772fa179-e448-4147-a8dd-2addf1319c9b
Melas, P.
bf7a965b-691f-4380-96d1-f2f8eb319c89
Nasser, B.I.
d601c873-8295-44e3-a4e1-d363a26ee086
Kalogiros, C.
facc42bb-1089-4e6a-9951-e5b6b5038eab
Barni, G.
0a876e48-6ae0-4c41-9589-78902dc580b4
Hartenstein, S.
59505d51-8118-4a30-b289-9a8d47864356
Giotis, G.
2f0885dd-9522-4f3c-8c08-3497ce33094f
Weyer, T.
c5a9f9ab-8d5a-4d50-a62d-eeeba6864810
Bandyszak, T.
a7a5d4f8-2faf-468d-98f0-407c361ef416
Moffie, M.
6fb4970b-fdf7-41b5-8e84-69ff85051137
Goldsteen, A.
772fa179-e448-4147-a8dd-2addf1319c9b
Melas, P.
bf7a965b-691f-4380-96d1-f2f8eb319c89
Nasser, B.I.
d601c873-8295-44e3-a4e1-d363a26ee086
Kalogiros, C.
facc42bb-1089-4e6a-9951-e5b6b5038eab
Barni, G.
0a876e48-6ae0-4c41-9589-78902dc580b4
Hartenstein, S.
59505d51-8118-4a30-b289-9a8d47864356
Giotis, G.
2f0885dd-9522-4f3c-8c08-3497ce33094f
Weyer, T.
c5a9f9ab-8d5a-4d50-a62d-eeeba6864810

Bandyszak, T., Moffie, M., Goldsteen, A., Melas, P., Nasser, B.I., Kalogiros, C., Barni, G., Hartenstein, S., Giotis, G. and Weyer, T. (2016) Supporting coordinated maintenance of system trustworthiness and user trust at runtime. In, Trust Management X: 10th IFIP WG 11.11 International Conference, IFIPTM 2016, Darmstadt, Germany, July 18-22, 2016, Proceedings. (IFIP Advances in Information and Communication Technology, 473) Springer, pp. 96-112. (doi:10.1007/978-3-319-41354-9_7).

Record type: Book Section

Abstract

In addition to design-time considerations, user trust and the trustworthiness of software-intensive socio-technical systems (STS) need to be maintained during runtime. Especially trust can only be monitored based on the actual usage of the system in operation. Service providers should be able to make informed decisions about runtime adaptation based on trust and trustworthiness, as well as respective essential relations. In this paper we present a unified approach to support the coordination of trust and trustworthiness maintenance. Trustworthiness maintenance is based on measuring objective system qualities, while trust maintenance considers two complementary measures of trust, i.e., the user behavior, and an estimation of the perceived system trustworthiness. A prototype tool demonstrates the feasibility of our approach. Furthermore, we illustrate specific functionalities of the tool by means of an application example.

This record has no associated files available for download.

More information

e-pub ahead of print date: 2 July 2016
Organisations: IT Innovation

Identifiers

Local EPrints ID: 408439
URI: http://eprints.soton.ac.uk/id/eprint/408439
PURE UUID: 600ab596-9792-4b3d-841e-01b6354e5ecd

Catalogue record

Date deposited: 20 May 2017 04:04
Last modified: 15 Mar 2024 13:31

Export record

Altmetrics

Contributors

Author: T. Bandyszak
Author: M. Moffie
Author: A. Goldsteen
Author: P. Melas
Author: B.I. Nasser
Author: C. Kalogiros
Author: G. Barni
Author: S. Hartenstein
Author: G. Giotis
Author: T. Weyer

Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton: eprints@soton.ac.uk

ePrints Soton supports OAI 2.0 with a base URL of http://eprints.soton.ac.uk/cgi/oai2

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.

×