Training employees of a public Iranian bank on emotional intelligence competencies

Beigi, Mina and Shirmohammadi, Melika (2010) Training employees of a public Iranian bank on emotional intelligence competencies. Journal of European Industrial Training, 34 (3), 211-225. (doi:10.1108/03090591011031728).

Abstract

Purpose: the purpose of this paper is to examine the possibility of developing emotional intelligence (EI) as conceptualized in Boyatzis et al.'s competency model.

Design/methodology/approach: designing a context‐based EI training program, the study utilized a sample of 68 fully‐employed members of five branches of a public bank in Iran; each branch underwent an eight‐week (each session 120 minutes) EI training program. Pre‐ and post‐tests were conducted to assess EI development using emotional competence inventory (ECI‐2), a 360‐degree measurement tool.

Findings: only one EI cluster out of four improved significantly and only some of the specific dimensions showed this significant improvement, while others did not have a clear change and even some self assessments deteriorated.

Research limitations/implications: lack of a control group, small sample size, and short training program are the main limitations of this study.

Practical implications: detailed explanation of the method could be a guide for service organizations that wish to improve EI.

Originality/value: because of the lack of empirical studies in this field of research, the paper reports the results of a pre‐/post study on EI training and development and sets out to add to this narrow literature.

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Contributors

Author: Mina Beigi

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