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Training employees of a public Iranian bank on emotional intelligence competencies

Training employees of a public Iranian bank on emotional intelligence competencies
Training employees of a public Iranian bank on emotional intelligence competencies
Purpose: the purpose of this paper is to examine the possibility of developing emotional intelligence (EI) as conceptualized in Boyatzis et al.'s competency model.

Design/methodology/approach: designing a context‐based EI training program, the study utilized a sample of 68 fully‐employed members of five branches of a public bank in Iran; each branch underwent an eight‐week (each session 120 minutes) EI training program. Pre‐ and post‐tests were conducted to assess EI development using emotional competence inventory (ECI‐2), a 360‐degree measurement tool.

Findings: only one EI cluster out of four improved significantly and only some of the specific dimensions showed this significant improvement, while others did not have a clear change and even some self assessments deteriorated.

Research limitations/implications: lack of a control group, small sample size, and short training program are the main limitations of this study.

Practical implications: detailed explanation of the method could be a guide for service organizations that wish to improve EI.

Originality/value: because of the lack of empirical studies in this field of research, the paper reports the results of a pre‐/post study on EI training and development and sets out to add to this narrow literature.
0309-0590
211-225
Beigi, Mina
2986037e-5bb3-4ec0-be55-bf291ac17e24
Shirmohammadi, Melika
d0967cb1-0c2b-454a-ba78-d7a4152ab6dd
Beigi, Mina
2986037e-5bb3-4ec0-be55-bf291ac17e24
Shirmohammadi, Melika
d0967cb1-0c2b-454a-ba78-d7a4152ab6dd

Beigi, Mina and Shirmohammadi, Melika (2010) Training employees of a public Iranian bank on emotional intelligence competencies. Journal of European Industrial Training, 34 (3), 211-225. (doi:10.1108/03090591011031728).

Record type: Article

Abstract

Purpose: the purpose of this paper is to examine the possibility of developing emotional intelligence (EI) as conceptualized in Boyatzis et al.'s competency model.

Design/methodology/approach: designing a context‐based EI training program, the study utilized a sample of 68 fully‐employed members of five branches of a public bank in Iran; each branch underwent an eight‐week (each session 120 minutes) EI training program. Pre‐ and post‐tests were conducted to assess EI development using emotional competence inventory (ECI‐2), a 360‐degree measurement tool.

Findings: only one EI cluster out of four improved significantly and only some of the specific dimensions showed this significant improvement, while others did not have a clear change and even some self assessments deteriorated.

Research limitations/implications: lack of a control group, small sample size, and short training program are the main limitations of this study.

Practical implications: detailed explanation of the method could be a guide for service organizations that wish to improve EI.

Originality/value: because of the lack of empirical studies in this field of research, the paper reports the results of a pre‐/post study on EI training and development and sets out to add to this narrow literature.

Full text not available from this repository.

More information

Published date: 2010

Identifiers

Local EPrints ID: 413190
URI: https://eprints.soton.ac.uk/id/eprint/413190
ISSN: 0309-0590
PURE UUID: b95ce777-dafe-4325-bcfa-ab4c585d64ae

Catalogue record

Date deposited: 17 Aug 2017 16:30
Last modified: 13 Mar 2019 19:32

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