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User-centred design in public transport: Discovering mobile user needs

User-centred design in public transport: Discovering mobile user needs
User-centred design in public transport: Discovering mobile user needs
In recent years, the design of mobile transportation apps has become a key area for cities and transport operators. However, less common is user research for the purpose of informing design. This paper reports findings from a mixed-method user study, which examined journey planning habits, usability of commercially available mobile transportation apps, and attitudes towards probabilistic recommendation (‘predictive’) digital journey planners. The study is part of a project aimed at incorporating a structured user-centred design process in the design of mobile apps for transportation,with study methodology intended to serve as an exemplar for future user-centred mobile app projects.Such a process is important for ensuring that transport apps are as successful as possible in meeting passenger needs. Findings will inform a later mobile app prototype, based on key design implications identified in the study: designing for distinct user groups, trust, user context, and adapting user research methods in transportation.
Cohen, Yuval
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Makri, Stephann
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Reymann, Steffen
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Kaparias, Ioannis
e7767c57-7ac8-48f2-a4c6-6e3cb546a0b7
Cohen, Yuval
fa50e0f5-4eaf-4037-8026-8e76cc7750f2
Makri, Stephann
2b64a0a9-533e-49a1-8b51-6e009fc29bde
Reymann, Steffen
23442b53-c340-4c52-9a56-b786cb8111cd
Kaparias, Ioannis
e7767c57-7ac8-48f2-a4c6-6e3cb546a0b7

Cohen, Yuval, Makri, Stephann, Reymann, Steffen and Kaparias, Ioannis (2017) User-centred design in public transport: Discovering mobile user needs. 12th European Intelligent Transport Systems Congress, , Strasbourg, France. 19 - 22 Jun 2017. 17 pp .

Record type: Conference or Workshop Item (Paper)

Abstract

In recent years, the design of mobile transportation apps has become a key area for cities and transport operators. However, less common is user research for the purpose of informing design. This paper reports findings from a mixed-method user study, which examined journey planning habits, usability of commercially available mobile transportation apps, and attitudes towards probabilistic recommendation (‘predictive’) digital journey planners. The study is part of a project aimed at incorporating a structured user-centred design process in the design of mobile apps for transportation,with study methodology intended to serve as an exemplar for future user-centred mobile app projects.Such a process is important for ensuring that transport apps are as successful as possible in meeting passenger needs. Findings will inform a later mobile app prototype, based on key design implications identified in the study: designing for distinct user groups, trust, user context, and adapting user research methods in transportation.

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More information

Published date: June 2017
Venue - Dates: 12th European Intelligent Transport Systems Congress, , Strasbourg, France, 2017-06-19 - 2017-06-22

Identifiers

Local EPrints ID: 416826
URI: http://eprints.soton.ac.uk/id/eprint/416826
PURE UUID: 4b88eebe-5502-4535-af89-0d6467dbde67
ORCID for Ioannis Kaparias: ORCID iD orcid.org/0000-0002-8857-1865

Catalogue record

Date deposited: 11 Jan 2018 17:30
Last modified: 16 Mar 2024 04:28

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Contributors

Author: Yuval Cohen
Author: Stephann Makri
Author: Steffen Reymann

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