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Online forums vs. social networks: two case studies to support eGovernment with topic opinion analysis

Online forums vs. social networks: two case studies to support eGovernment with topic opinion analysis
Online forums vs. social networks: two case studies to support eGovernment with topic opinion analysis
This paper suggests how eGovernment and public services can apply “topic-opinion” analysis (developed in the EC IST FP7 WeGov project) on citizens’ opinions on the Internet. In many cases, discussion tracks on the Internet become quite long and complex. Stakeholders are often interested in gaining a quick overview of such a discussion, including understanding its thematic aspects, identifying key arguments and key users. The topic opinion analysis that is part of the WeGov toolbox aims to provide appropriate summarization techniques by identifying latent themes of discussion (topics), most relevant contributions and arguments for each topic, as well as identifying the most active users that influenced a certain aspect of discussion. In this paper we focus on online forums and social networks as digital places where users discuss potential political issues. Therefore we setup two different case studies to validate the accuracy and usefulness of analysis results of the topic opinion analysis.
10.1007%2F978-3-642-40358-3_27
322-334
Taylor, Steve
9ee68548-2096-4d91-a122-bbde65f91efb
Wandhoefer, Timo
15133424-c4af-4a75-a75a-e2b8a32770c1
Allen, Beccy
3ae6002a-842f-4183-87d7-d369d0ff7b47
Walland, Paul
ee411ac1-9ebc-4513-a691-a3b95b599d7f
Sizov, Sergej
ecc519ba-5393-4290-8441-b7e2a780444e
Taylor, Steve
9ee68548-2096-4d91-a122-bbde65f91efb
Wandhoefer, Timo
15133424-c4af-4a75-a75a-e2b8a32770c1
Allen, Beccy
3ae6002a-842f-4183-87d7-d369d0ff7b47
Walland, Paul
ee411ac1-9ebc-4513-a691-a3b95b599d7f
Sizov, Sergej
ecc519ba-5393-4290-8441-b7e2a780444e

Taylor, Steve, Wandhoefer, Timo, Allen, Beccy, Walland, Paul and Sizov, Sergej (2013) Online forums vs. social networks: two case studies to support eGovernment with topic opinion analysis. International Conference on Electronic Government, Koblenz,, Germany. 16 - 19 Sep 2013. pp. 322-334 . (doi:10.1007%2F978-3-642-40358-3_27).

Record type: Conference or Workshop Item (Paper)

Abstract

This paper suggests how eGovernment and public services can apply “topic-opinion” analysis (developed in the EC IST FP7 WeGov project) on citizens’ opinions on the Internet. In many cases, discussion tracks on the Internet become quite long and complex. Stakeholders are often interested in gaining a quick overview of such a discussion, including understanding its thematic aspects, identifying key arguments and key users. The topic opinion analysis that is part of the WeGov toolbox aims to provide appropriate summarization techniques by identifying latent themes of discussion (topics), most relevant contributions and arguments for each topic, as well as identifying the most active users that influenced a certain aspect of discussion. In this paper we focus on online forums and social networks as digital places where users discuss potential political issues. Therefore we setup two different case studies to validate the accuracy and usefulness of analysis results of the topic opinion analysis.

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More information

Published date: September 2013
Venue - Dates: International Conference on Electronic Government, Koblenz,, Germany, 2013-09-16 - 2013-09-19

Identifiers

Local EPrints ID: 420088
URI: http://eprints.soton.ac.uk/id/eprint/420088
PURE UUID: 836b7461-bb1a-4188-92c9-173a610180c7

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Date deposited: 26 Apr 2018 16:30
Last modified: 27 Oct 2020 19:57

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