Transforming last-mile logistics: Opportunities for more sustainable deliveries
Transforming last-mile logistics: Opportunities for more sustainable deliveries
Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.
E-commerce, Environmental and social justice, Gig-economy, Last-mile logistics, Life-style couriers, Logistics infrastructure, Mixed-methods, On-demand economy, Parcel sector, Smart city, Sustainability
Association for Computing Machinery
Bates, Oliver
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Friday, Adrian
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Allen, Julian
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Cherrett, Tom
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McLeod, Fraser
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Bektas, Tolga
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Nguyen, Thuba
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Piecyk, Maja
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Piotrowska, Marzena
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Wise, Sarah
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Davies, Nigel
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20 April 2018
Bates, Oliver
ef8b73a4-6d8e-4a2b-8669-facda520627a
Friday, Adrian
aef970f6-a118-4ffa-97df-25ab524e5f9d
Allen, Julian
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Cherrett, Tom
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McLeod, Fraser
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Bektas, Tolga
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Nguyen, Thuba
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Piecyk, Maja
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Piotrowska, Marzena
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Wise, Sarah
bfcbe31a-3e24-4096-b5d7-7cef57196a00
Davies, Nigel
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Bates, Oliver, Friday, Adrian, Allen, Julian, Cherrett, Tom, McLeod, Fraser, Bektas, Tolga, Nguyen, Thuba, Piecyk, Maja, Piotrowska, Marzena, Wise, Sarah and Davies, Nigel
(2018)
Transforming last-mile logistics: Opportunities for more sustainable deliveries.
In CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI.
vol. 2018-April,
Association for Computing Machinery..
(doi:10.1145/3173574.3174100).
Record type:
Conference or Workshop Item
(Paper)
Abstract
Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.
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More information
Published date: 20 April 2018
Venue - Dates:
2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, , Montreal, Canada, 2018-04-21 - 2018-04-26
Keywords:
E-commerce, Environmental and social justice, Gig-economy, Last-mile logistics, Life-style couriers, Logistics infrastructure, Mixed-methods, On-demand economy, Parcel sector, Smart city, Sustainability
Identifiers
Local EPrints ID: 421310
URI: http://eprints.soton.ac.uk/id/eprint/421310
PURE UUID: 837da0e0-5f4f-4ebb-8628-7d9b7a72eb2d
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Date deposited: 01 Jun 2018 16:30
Last modified: 16 Mar 2024 02:48
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Contributors
Author:
Oliver Bates
Author:
Adrian Friday
Author:
Julian Allen
Author:
Tolga Bektas
Author:
Thuba Nguyen
Author:
Maja Piecyk
Author:
Marzena Piotrowska
Author:
Sarah Wise
Author:
Nigel Davies
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