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Transforming last-mile logistics: Opportunities for more sustainable deliveries

Transforming last-mile logistics: Opportunities for more sustainable deliveries
Transforming last-mile logistics: Opportunities for more sustainable deliveries

Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.

E-commerce, Environmental and social justice, Gig-economy, Last-mile logistics, Life-style couriers, Logistics infrastructure, Mixed-methods, On-demand economy, Parcel sector, Smart city, Sustainability
ACM
Bates, Oliver
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Friday, Adrian
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Allen, Julian
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Cherrett, Tom
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McLeod, Fraser
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Bektas, Tolga
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Nguyen, Thuba
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Piecyk, Maja
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Piotrowska, Marzena
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Wise, Sarah
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Davies, Nigel
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Bates, Oliver
ef8b73a4-6d8e-4a2b-8669-facda520627a
Friday, Adrian
aef970f6-a118-4ffa-97df-25ab524e5f9d
Allen, Julian
5a70d3a9-57ab-4f92-bd40-682e51aebfec
Cherrett, Tom
e5929951-e97c-4720-96a8-3e586f2d5f95
McLeod, Fraser
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Bektas, Tolga
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Nguyen, Thuba
e9f85a8c-c454-4ccb-9b34-fea01ce8c7bd
Piecyk, Maja
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Piotrowska, Marzena
a8d8c328-1096-463c-ad98-f3262d5e5db9
Wise, Sarah
bfcbe31a-3e24-4096-b5d7-7cef57196a00
Davies, Nigel
c47195a6-5afa-4fb0-b569-493c4f03b43d

Bates, Oliver, Friday, Adrian, Allen, Julian, Cherrett, Tom, McLeod, Fraser, Bektas, Tolga, Nguyen, Thuba, Piecyk, Maja, Piotrowska, Marzena, Wise, Sarah and Davies, Nigel (2018) Transforming last-mile logistics: Opportunities for more sustainable deliveries. In CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI. vol. 2018-April, ACM.. (doi:10.1145/3173574.3174100).

Record type: Conference or Workshop Item (Paper)

Abstract

Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.

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More information

Published date: 20 April 2018
Venue - Dates: 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, Montreal, Canada, 2018-04-21 - 2018-04-26
Keywords: E-commerce, Environmental and social justice, Gig-economy, Last-mile logistics, Life-style couriers, Logistics infrastructure, Mixed-methods, On-demand economy, Parcel sector, Smart city, Sustainability

Identifiers

Local EPrints ID: 421310
URI: http://eprints.soton.ac.uk/id/eprint/421310
PURE UUID: 837da0e0-5f4f-4ebb-8628-7d9b7a72eb2d
ORCID for Fraser McLeod: ORCID iD orcid.org/0000-0002-5784-9342
ORCID for Tolga Bektas: ORCID iD orcid.org/0000-0003-0634-144X

Catalogue record

Date deposited: 01 Jun 2018 16:30
Last modified: 17 Dec 2019 02:04

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