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Improving police control rooms using simulation

Improving police control rooms using simulation
Improving police control rooms using simulation
Police command and control centres are the main point of contact for the public who require help. Like other areas of UK public services, police forces are set targets for their performance. Some of these targets relate to the speed at which they respond to calls for assistance from the public. In this paper we share our experience in improving the performance of command and control centres of a UK Police Force; a project which started as a classical simulation exercise and ended up with a significant reorganization in a UK Police Force.
0160-5682
171-181
Gunal, M. M.
28ba9ba1-4725-4db4-ab87-3c788e6e338c
Onggo, S.
8e9a2ea5-140a-44c0-9c17-e9cf93662f80
Pidd, M.
c7ab5ef0-30d6-4d32-821b-45642650f5b0
Gunal, M. M.
28ba9ba1-4725-4db4-ab87-3c788e6e338c
Onggo, S.
8e9a2ea5-140a-44c0-9c17-e9cf93662f80
Pidd, M.
c7ab5ef0-30d6-4d32-821b-45642650f5b0

Gunal, M. M., Onggo, S. and Pidd, M. (2008) Improving police control rooms using simulation. Journal of the Operational Research Society, 59 (2), 171-181. (doi:10.1057/palgrave.jors.2602517).

Record type: Article

Abstract

Police command and control centres are the main point of contact for the public who require help. Like other areas of UK public services, police forces are set targets for their performance. Some of these targets relate to the speed at which they respond to calls for assistance from the public. In this paper we share our experience in improving the performance of command and control centres of a UK Police Force; a project which started as a classical simulation exercise and ended up with a significant reorganization in a UK Police Force.

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More information

Accepted/In Press date: 1 August 2007
Published date: 2008

Identifiers

Local EPrints ID: 425232
URI: http://eprints.soton.ac.uk/id/eprint/425232
ISSN: 0160-5682
PURE UUID: 5e910a5d-46f2-4dc9-b1ac-f459db3afc9b
ORCID for S. Onggo: ORCID iD orcid.org/0000-0001-5899-304X

Catalogue record

Date deposited: 11 Oct 2018 16:30
Last modified: 03 Dec 2019 01:22

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