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Organisational experts - the social context of expertise

Powell, P.L., Klein, J.H. and Connell, N.A.D. (1995) Organisational experts - the social context of expertise Investigacao Operacional, 15, pp. 171-186.

Record type: Article


Decision support system (DSS) and expert system (ES) construction attempts to make organisational expertise more widely available. Yet the prevailing paradigm of expertise employed is essentially that it is a uni-dimensional orgnisational resource, much as any other. This paper takes a contrasting, holistic approach, examining the ways in which human experts and their expertise are systemically integrated into organisations. The socio-political nature of expertise and the resultant power structures are considered and the implications for expert systems and decision support systems examined. A systems and OR perspective highlights neglected aspects of DSS and ES implementation.
Resumo: Um dos objectivos dos Sistemas de Apoio à Decisão e Sistemas Periciais é a disseminação de conhecimentos especializados existentes nas organizações. No entanto, o paradigma prevalecente do uso de conhecimentos especializados nas organizações, é essencialmente o mesmo que o do uso de outro qualquer recurso organizacional uni-dimensional. Em contraste, este artigo segue uma aproximação holística, examinando as formas como os especialistas humanos e os seus conhecimentos são sistematicamente integrados nas organizações. A natureza sócio-política dos conhecimentos especializados e as estruturas de poder daí resultantes são consideradas e as suas implicações para Sistemas de Apoio à Decisão e Sistemas Periciais examinadas. Uma perspectiva sistemática e de investigação operacional realça alguns aspectos, negligenciados, na implementação de Sistemas de Apoio à Decisão e Sistemas Periciais.

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Published date: 1995
Keywords: decision support system, expert systems, expertise, organisations


Local EPrints ID: 42663
PURE UUID: 8cca2df9-993c-4865-916c-55ba88ce00c2

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Date deposited: 09 Feb 2007
Last modified: 17 Jul 2017 15:21

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Author: P.L. Powell
Author: J.H. Klein
Author: N.A.D. Connell

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