Cochlear implant care: putting patients in charge. Training staff and patients for telemedicine
Cochlear implant care: putting patients in charge. Training staff and patients for telemedicine
Training in otology, what the future holds? Cochlear implant care: putting patients in charge. Training staff and patients for telemedicine. Helen Cullington University of Southampton Auditory Implant Service SO17 1BJ United Kingdom We have designed a long-term follow-up pathway for adults with cochlear implants offering: • home hearing test (Digit Triplet Test) • online support tool for troubleshooting, rehabilitation, training, ordering spares, information etc. • upgraded processor sent to home instead of clinic visit (if upgrade due) • self-mapping for some people Patients following this pathway have no more routine appointments; they use the tools to decide when they need help from the clinic. We are rolling this out at our centre this year and hope to spread to other centres in the UK soon too. Empowering the patient to take charge of their own hearing healthcare is a significant change to the usual clinic-centred care model, but could have advantages of more empowered patients; more stable hearing; reduced patient travel expense, time and disruption; greater equality in service delivery and more freedom to optimise the allocation of clinic resources. Any change can be frightening. Staff have worried about their job security (‘am I being replaced with an app?’), loss of key clinical skills, IT aspects of telemedicine, change in balance of easy appointments: problem-solving appointments. Patients have worried that they won’t cope with the technology, they will make a mistake, they will lose the human interaction, or that the clinic is closing down altogether! We have worked hard to introduce this change to patients and staff, by involving them in the change process from the start. The future of cochlear implant care is different but brighter: it involves training both patients and staff.
Cullington, H.E.
a8b72e6d-2788-406d-aefe-d7f34ee6e10e
21 June 2017
Cullington, H.E.
a8b72e6d-2788-406d-aefe-d7f34ee6e10e
Cullington, H.E.
(2017)
Cochlear implant care: putting patients in charge. Training staff and patients for telemedicine.
21st IFOS ENT World Congress, , Paris, France.
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Conference or Workshop Item
(Paper)
Abstract
Training in otology, what the future holds? Cochlear implant care: putting patients in charge. Training staff and patients for telemedicine. Helen Cullington University of Southampton Auditory Implant Service SO17 1BJ United Kingdom We have designed a long-term follow-up pathway for adults with cochlear implants offering: • home hearing test (Digit Triplet Test) • online support tool for troubleshooting, rehabilitation, training, ordering spares, information etc. • upgraded processor sent to home instead of clinic visit (if upgrade due) • self-mapping for some people Patients following this pathway have no more routine appointments; they use the tools to decide when they need help from the clinic. We are rolling this out at our centre this year and hope to spread to other centres in the UK soon too. Empowering the patient to take charge of their own hearing healthcare is a significant change to the usual clinic-centred care model, but could have advantages of more empowered patients; more stable hearing; reduced patient travel expense, time and disruption; greater equality in service delivery and more freedom to optimise the allocation of clinic resources. Any change can be frightening. Staff have worried about their job security (‘am I being replaced with an app?’), loss of key clinical skills, IT aspects of telemedicine, change in balance of easy appointments: problem-solving appointments. Patients have worried that they won’t cope with the technology, they will make a mistake, they will lose the human interaction, or that the clinic is closing down altogether! We have worked hard to introduce this change to patients and staff, by involving them in the change process from the start. The future of cochlear implant care is different but brighter: it involves training both patients and staff.
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Published date: 21 June 2017
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21st IFOS ENT World Congress, , Paris, France, 2017-06-21
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Local EPrints ID: 427859
URI: http://eprints.soton.ac.uk/id/eprint/427859
PURE UUID: 24e88c19-a3fc-4464-9f83-6211a4781bb8
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Date deposited: 30 Jan 2019 17:30
Last modified: 03 May 2024 01:40
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